Display driver amdkmdag stopped responding and has successfully recovered.

Anonymous
2020-10-03T00:20:08+00:00

I've been having crash issues for months now with no solution. I've been able to narrow it down to a windows issue but no solution seems to be available.

At random points during gaming (COD Warzone) the video card driver stops working and then immediately recovers. I get a black screen for around 5-10 seconds and that causes my game to crash. It is extremely frustrating.

I have done clean installs of Windows 10 64bit, tested with both NVidia and AMD GPU's, various video card drivers (up to 1 year old), and various other checks and setting changes.

I'm hoping that someone can please respond to help me figure out what is causing this issue because it is extremely frustrating.

Thank you,

Gregg

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-05-10T14:43:53+00:00

Hey everyone, 

I have finally fixed this issue fixed on my PC. I'm so damn happy 😅

Changing my input from DisplayPort to HDMI resolved it. This fixes the crashing completely, even with two sticks of memory in dual-channel mode at full speed 3200Mhz.

This got me curious, since I saw that using HDMI limits my refresh rate to 100Hz. So, I switched back to DisplayPort but forced it to run at 120Hz instead of the full 144Hz. This also runs flawlessly with dual-channel memory and IMO confirms that 144Hz (combined with certain memory configurations) is somehow the causing the crashes.

I've ordered a new DisplayPort cable to see if it resolves the issue at 144Hz, but even if it doesn't I'll be happy with 120Hz since the 5600XT rarely gets above 120 FPS in games I play at 1440p anyway!

I hope this helps some of you.

EDIT: Sorry to hear about your new issue Tyler. I am on the latest Window 10 update and AMD drivers (I now have the full AMD Overlay etc installed) and have not run into that problem.

EDIT 2: New DisplayPort cable has the exact same issue at 144Hz. I can live with 120Hz so it's all good and no more crashes :)

EDIT 3: I other solutions posted online to get 144Hz working. Summary is here: https://evanshortiss.com/amd-driver-memory-lock-timeout

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  1. Anonymous
    2021-01-08T19:15:14+00:00

    I've tried almost everything that I can think of and have seen online too. What do you mean when you say format? I've tried using less usb accessories, then restarted the computer after unplugging them, but no success with prevention of 4101 CTD errors.

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  2. Anonymous
    2021-01-08T19:26:48+00:00

    By format I mean reinstalling Windows; clean install. (I have multiple SSD/HDD, so reinstalling windows isn't much of a hassle to me)

    I also forgot to mention that once I formatted my system and kept all my other SATA drives unplugged.

    So I wiped my NVME M.2 SSD clean, reinstalled Windows, updated every driver, then installed my games, had 1 night of clean gameplay, but the next day crashes were back. (However I still had all my USB peripherals plugged in).

    That was my last clean install before the one I'm using at the moment: all SATA SSD/HDDs plugged in, but only keyboard, mouse and headset as USB accessories. So far I haven't had a crash in over a week.

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  3. Anonymous
    2021-01-08T19:42:11+00:00

    I already did (almost) everything possible on my side: DDU, multiple format, older drivers (but not from 2019, something from early 2020 I think), playing with Motherboard, CPU and GPU overclocking settings (disabling, lowering, overclocking), changing monitor connections, trying different monitors... Nothing worked until my latest format where I never plugged 3 USB accessories back in.

    I also have an XFX Radeon RX 580, on an MSI X570 motherboard, but from previous posts, different brands are also having the problem.

    I think it must have something to do with a chipset driver, but I'm no IT nor programmer, so I can't really deep dive to pinpoint where everything breaks and what to do to fix it.

    I'm also not a programmer, but i doubt that might be a problem with chipset drivers. My MOBO is Gigabyte b450m, so a different chipset on a board from a different manufacturer. Also this issue didnt start happening for me after a chipset driver update.

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  4. Anonymous
    2021-01-08T20:05:21+00:00

    From what I can see both our motherboards use standard AMD Chipset drivers, however the latest version on Gigabyte's website for B450M is 2.09.28.509 (Nov 5 2020), while MSI is on 2.10.26.336 (Dec 11 2020).

    It might not be a chipset thing, it can be 1 faulty peripheral that causes all that (and by faulty it can just be a minor compatibility issue that causes all this), it can also be all GPU related, or it's Windows, or a perfect storm of X,Y and Z...

    Unfortunately we're "just" users with a similar problem and we're doing our best to report a problem, find a source, and hopefully a fix, but without professional support, we're limited. And as in most computer related issues, everybody will say it's not their problem and it's someone else's fault.

    The more we experiment, try with different things plugged in, with different monitors, with different drivers, the closer we'll be to a source, and eventually a solution, but for the moment all we have is this thread, since all other "solutions" found online doesn't work for us.

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