Display driver amdkmdag stopped responding and has successfully recovered.

Anonymous
2020-10-03T00:20:08+00:00

I've been having crash issues for months now with no solution. I've been able to narrow it down to a windows issue but no solution seems to be available.

At random points during gaming (COD Warzone) the video card driver stops working and then immediately recovers. I get a black screen for around 5-10 seconds and that causes my game to crash. It is extremely frustrating.

I have done clean installs of Windows 10 64bit, tested with both NVidia and AMD GPU's, various video card drivers (up to 1 year old), and various other checks and setting changes.

I'm hoping that someone can please respond to help me figure out what is causing this issue because it is extremely frustrating.

Thank you,

Gregg

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2021-05-10T14:43:53+00:00

Hey everyone, 

I have finally fixed this issue fixed on my PC. I'm so damn happy 😅

Changing my input from DisplayPort to HDMI resolved it. This fixes the crashing completely, even with two sticks of memory in dual-channel mode at full speed 3200Mhz.

This got me curious, since I saw that using HDMI limits my refresh rate to 100Hz. So, I switched back to DisplayPort but forced it to run at 120Hz instead of the full 144Hz. This also runs flawlessly with dual-channel memory and IMO confirms that 144Hz (combined with certain memory configurations) is somehow the causing the crashes.

I've ordered a new DisplayPort cable to see if it resolves the issue at 144Hz, but even if it doesn't I'll be happy with 120Hz since the 5600XT rarely gets above 120 FPS in games I play at 1440p anyway!

I hope this helps some of you.

EDIT: Sorry to hear about your new issue Tyler. I am on the latest Window 10 update and AMD drivers (I now have the full AMD Overlay etc installed) and have not run into that problem.

EDIT 2: New DisplayPort cable has the exact same issue at 144Hz. I can live with 120Hz so it's all good and no more crashes :)

EDIT 3: I other solutions posted online to get 144Hz working. Summary is here: https://evanshortiss.com/amd-driver-memory-lock-timeout

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  1. Anonymous
    2020-10-03T00:48:33+00:00

    Hi and thanks for reaching out. My name is William. I'm a Microsoft Windows Certified Professional and Systems Administrator. I'll be happy to help you out today.

    There is a lot of chatter about this, but to say it is a Windows issue is speculation. Since It is happening on two different GPUs, the issue is likely with the game engine. There is a suggestion here to reduce screen refresh settings to 60Mhz: https://support.activision.com/community/s/ques...

    There is also a more extensive thread on reddit here: https://www.reddit.com/r/CODWarzone/comments/fg...

    And this article mentions that there is a fix in Windows 10 2004 release so it may be worth moving to 2004 if you are not there already: https://www.onetwogamer.com/call-of-duty-warzon....

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  2. Anonymous
    2020-10-03T01:10:41+00:00

    Hi William,

    Appreciate the prompt reply! Perhaps I am speculating so I'm hoping you can help.

    I have tried all kinds of game settings, including running the game at lower refresh rates such as 60 and even 30hz and other reduced settings. There are around 50 million players that play COD Warzone and I can guarantee that I'm not the only one with this issue but it seems the majority do not experience crashes like this.

    The crash I get is actually referenced as DEV ERROR 6068 (https://support.activision.com/community/s/question/0D54P00006mjeaHSAQ/dev-error-6068) I have tried all their suggested fixes but nothing has worked for me. I don't get the crash on game launch, it happens for me randomly in the middle of a match or at the start of a match.

    I am on Windows 10 - 2004 and have already reinstalled 3 times in attempt to solve this issue over the last few months.

    Please let me know if you need any other information and I would be happy to provide it in an attempt to solve. I have crashdump files that I don't know how to review as I'm not that technical but let me know if it would help and how to share it with you.

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  3. Anonymous
    2020-10-03T01:46:47+00:00

    Have you tried the adv_options.ini file VideoMemoryScale change value to 0.5 fix?

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  4. Anonymous
    2020-10-03T01:52:38+00:00

    Yes, I have tried that.

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