Display driver amdkmdag stopped responding and has successfully recovered.

Anonymous
2020-10-03T00:20:08+00:00

I've been having crash issues for months now with no solution. I've been able to narrow it down to a windows issue but no solution seems to be available.

At random points during gaming (COD Warzone) the video card driver stops working and then immediately recovers. I get a black screen for around 5-10 seconds and that causes my game to crash. It is extremely frustrating.

I have done clean installs of Windows 10 64bit, tested with both NVidia and AMD GPU's, various video card drivers (up to 1 year old), and various other checks and setting changes.

I'm hoping that someone can please respond to help me figure out what is causing this issue because it is extremely frustrating.

Thank you,

Gregg

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-05-10T14:43:53+00:00

Hey everyone, 

I have finally fixed this issue fixed on my PC. I'm so damn happy 😅

Changing my input from DisplayPort to HDMI resolved it. This fixes the crashing completely, even with two sticks of memory in dual-channel mode at full speed 3200Mhz.

This got me curious, since I saw that using HDMI limits my refresh rate to 100Hz. So, I switched back to DisplayPort but forced it to run at 120Hz instead of the full 144Hz. This also runs flawlessly with dual-channel memory and IMO confirms that 144Hz (combined with certain memory configurations) is somehow the causing the crashes.

I've ordered a new DisplayPort cable to see if it resolves the issue at 144Hz, but even if it doesn't I'll be happy with 120Hz since the 5600XT rarely gets above 120 FPS in games I play at 1440p anyway!

I hope this helps some of you.

EDIT: Sorry to hear about your new issue Tyler. I am on the latest Window 10 update and AMD drivers (I now have the full AMD Overlay etc installed) and have not run into that problem.

EDIT 2: New DisplayPort cable has the exact same issue at 144Hz. I can live with 120Hz so it's all good and no more crashes :)

EDIT 3: I other solutions posted online to get 144Hz working. Summary is here: https://evanshortiss.com/amd-driver-memory-lock-timeout

Was this answer helpful?

6 people found this answer helpful.
0 comments

171 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-01-05T23:26:14+00:00

    Glad to hear!

    I haven't played with my overclock setting besides augmenting fan speed to avoid overheating (at first I thought it was a heat issue)

    I still haven't plugged any other USB accessories, however I'm now at day 4 since the format and last crash.

    I really think we're zeroing in the source (or partial source) of the problem.

    Too many usb gadgets seems to be part of the problem, and maybe display resolution/frequency as well.

    If we can eventually confirm that, we'll then have to figure out what's at fault: Windows or the motherboard

    Maybe all our boards use the same usb chipset and it's at fault.

    Well, I'm glad we're getting closer to a cause, but we're far from a solution other than "Don't replug your USB accessories..."

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-01-05T23:08:57+00:00

    Maybe we're onto something. I unplugged all USB devices:

    • USB Hub
    • Flight Stick
    • Logitech Headset
    • Mouse (was in the hub)
    • Keyboard (was in the hub)

    Next, I plugged my only mouse and keyboard into the back of the PC - nothing else, not even the USB hub.

    I've played just fine these past two nights. No crashes in Apex or The Witcher, even after waking the PC from sleep mode.

    Another thing I've done via the Radeon software is limit the GPU frequency to 1700Mhz and increased the Power Limit by 15%.

    I'll stick with this for a while and see if it remains a success, then start plugging devices back in too.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-01-04T09:45:55+00:00

    I had the same experience prior to the latest drivers, just one crash a day. I'd play for a few minutes, the system would lock up and I'd need to reset, or it would reboot itself within a minute.

    Since updating to the latest drivers I usually crash to the desktop instead. Sometimes I get a second crash these days though, and it might not happen within the first 15 minutes.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-01-04T04:31:56+00:00

    The one thing I've learned from trying to fix this is that a few hours of crashless gameplay means almosy nothing, as the problem can be infrequent. My dreams have been crushed so many times thinking I finally fixed it...Excited to hear your next update though!

    Was this answer helpful?

    0 comments