Display driver amdkmdag stopped responding and has successfully recovered.

Anonymous
2020-10-03T00:20:08+00:00

I've been having crash issues for months now with no solution. I've been able to narrow it down to a windows issue but no solution seems to be available.

At random points during gaming (COD Warzone) the video card driver stops working and then immediately recovers. I get a black screen for around 5-10 seconds and that causes my game to crash. It is extremely frustrating.

I have done clean installs of Windows 10 64bit, tested with both NVidia and AMD GPU's, various video card drivers (up to 1 year old), and various other checks and setting changes.

I'm hoping that someone can please respond to help me figure out what is causing this issue because it is extremely frustrating.

Thank you,

Gregg

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-05-10T14:43:53+00:00

Hey everyone, 

I have finally fixed this issue fixed on my PC. I'm so damn happy 😅

Changing my input from DisplayPort to HDMI resolved it. This fixes the crashing completely, even with two sticks of memory in dual-channel mode at full speed 3200Mhz.

This got me curious, since I saw that using HDMI limits my refresh rate to 100Hz. So, I switched back to DisplayPort but forced it to run at 120Hz instead of the full 144Hz. This also runs flawlessly with dual-channel memory and IMO confirms that 144Hz (combined with certain memory configurations) is somehow the causing the crashes.

I've ordered a new DisplayPort cable to see if it resolves the issue at 144Hz, but even if it doesn't I'll be happy with 120Hz since the 5600XT rarely gets above 120 FPS in games I play at 1440p anyway!

I hope this helps some of you.

EDIT: Sorry to hear about your new issue Tyler. I am on the latest Window 10 update and AMD drivers (I now have the full AMD Overlay etc installed) and have not run into that problem.

EDIT 2: New DisplayPort cable has the exact same issue at 144Hz. I can live with 120Hz so it's all good and no more crashes :)

EDIT 3: I other solutions posted online to get 144Hz working. Summary is here: https://evanshortiss.com/amd-driver-memory-lock-timeout

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  1. Anonymous
    2022-01-13T23:37:02+00:00

    Well, I've given up trying to solve this problem, friend.

    Both AMD and Microsoft do not have any solution for this problem. I'm patiently saving up some money to buy a new video card from NVidia, because when testing a GTX750 card which is a lower card than my RX I didn't have the related problems. Not to mention that I tested the RX on another PC with A8 FM2 configuration, 8GB Ram DDR3 and I didn't have any problems with the card. I concluded that the problem is in the development of the driver that does not have compatibility with superior machines.

    there's no point in wasting time trying to figure out what's going on.

    Here's a tip friend!

    Att: T.Sant'Anna

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  2. Anonymous
    2022-01-13T22:58:22+00:00

    This is happening on my windows computer without using any games. Simply running firefox and zoom. Points to a windows issue.

    Using below items with 2x Asus MB168B monitors attached.. config below:

    Operating System: Windows 10 Home 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
                     Language: English (Regional Setting: English)
          System Manufacturer: ASUSTeK COMPUTER INC.
                 System Model: ROG Zephyrus G14 GA401QM_GA401QM
                         BIOS: GA401QM.408 (type: UEFI)
                    Processor: AMD Ryzen 9 5900HS with Radeon Graphics         (16 CPUs), ~3.3GHz
                       Memory: 16384MB RAM
          Available OS Memory: 15776MB RAM
                    Page File: 13930MB used, 10037MB available
              DirectX Version: DirectX 12
    Microsoft Graphics Hybrid: Supported
     DirectX Database Version: 1.3.2
               DxDiag Version: 10.00.19041.0928 64bit Unicode

    DxDiag Notes

          Display Tab 1: No problems found.       Display Tab 2: No problems found.       Display Tab 3: No problems found.       Display Tab 4: No problems found.         Sound Tab 1: No problems found.           Input Tab: No problems found.

    Display Devices

               Card name: AMD Radeon(TM) Graphics
            Manufacturer: Advanced Micro Devices, Inc.
               Chip type: AMD Radeon Graphics Processor (0x1638)
                DAC type: Internal DAC(400MHz)
             Device Type: Full Device (POST)
          Display Memory: 8384 MB
        Dedicated Memory: 496 MB
           Shared Memory: 7888 MB
            Current Mode: 1280 x 720 (32 bit) (144Hz)
     Driver File Version: 27.20.14044.4001 (English)
      two of these:
               Card name: DisplayLink USB Device
            Manufacturer: DisplayLink
           Device Status: 0180200A
            Current Mode: 1366 x 768 (32 bit) (60Hz)
     
     Driver File Version: 9.03.3324.0000 (English)
          Driver Version: 9.3.3324.0

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  3. Anonymous
    2021-11-29T04:16:15+00:00

    It may seem strange what I will say here, after reading all the cases. I used a Computer with the following configuration:

    AMD A8 7650k

    12GB Ram Kingston 1600mhz DDR3

    Gygabyte Socket FM2+ Motherboard

    With Afox RX550 4GB GPU (Purchased last year)

    64Bit W10 Operating System

    It worked perfectly without any problems.

    This year (August/2021) I bought new equipment:

    Ryzen 5 1600

    ASUS PRIME A320M-K/BR motherboard

    16GB ram DDR4 2666Mhz

    Using the same GPU

    64Bit W10 Operating System

    That's when the same problem started regarding this post:

    amdkmdag stopped responding and recovered successfully.

    Thinking I bought defective parts, I built my old computer to test the GPU and that was it. It works perfectly without any error regarding.

    This makes me believe that the problem is in the Windows System configuration with the new generation of hardware. I've given up trying to find a new solution. New Drivers, old drivers installs, uninstalls it all took me a long time.

    But I noticed one thing while reading all the comments, I would like to ask everyone here.

    If anyone faced this problem with recent Windows 11 or with earlier versions of Windows like Windows 8 or 7

    Because I haven't seen anyone with this problem in these OS versions.

    This will be my next test, an earlier version of Windows

    If someone has already tested it, share it with us.

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  4. Anonymous
    2021-10-12T12:19:18+00:00

    Hello! The problem was that the graphics card had gone bad, so it worked in basic mode without acceleration (BIOS and simple 2D graphics with Microsoft Basic Display Adapter), but when I installed the drivers it failed to a black screen. It was out of Warranty, so I decided to try fixing it myself. I removed the fan and heatsink, cleaned the thermal paste from the AMD chip and then used a heat gun at about 260 degrees Celsius for a few seconds to airflow repair the card. I heated mostly the AMD chip, but also the memory chips and the rest of the card. I then put fresh thermal paste and put back the heatsink and fan and booted into Windows again. It worked! Now I can install latest AMD drivers properly without any glitch. In some performance test maximum temperature was 65 degrees Celsius without any issue. I'll mark the thread solved. Thank you all.

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