Display driver amdkmdag stopped responding and has successfully recovered.

Anonymous
2020-10-03T00:20:08+00:00

I've been having crash issues for months now with no solution. I've been able to narrow it down to a windows issue but no solution seems to be available.

At random points during gaming (COD Warzone) the video card driver stops working and then immediately recovers. I get a black screen for around 5-10 seconds and that causes my game to crash. It is extremely frustrating.

I have done clean installs of Windows 10 64bit, tested with both NVidia and AMD GPU's, various video card drivers (up to 1 year old), and various other checks and setting changes.

I'm hoping that someone can please respond to help me figure out what is causing this issue because it is extremely frustrating.

Thank you,

Gregg

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-05-10T14:43:53+00:00

Hey everyone, 

I have finally fixed this issue fixed on my PC. I'm so damn happy 😅

Changing my input from DisplayPort to HDMI resolved it. This fixes the crashing completely, even with two sticks of memory in dual-channel mode at full speed 3200Mhz.

This got me curious, since I saw that using HDMI limits my refresh rate to 100Hz. So, I switched back to DisplayPort but forced it to run at 120Hz instead of the full 144Hz. This also runs flawlessly with dual-channel memory and IMO confirms that 144Hz (combined with certain memory configurations) is somehow the causing the crashes.

I've ordered a new DisplayPort cable to see if it resolves the issue at 144Hz, but even if it doesn't I'll be happy with 120Hz since the 5600XT rarely gets above 120 FPS in games I play at 1440p anyway!

I hope this helps some of you.

EDIT: Sorry to hear about your new issue Tyler. I am on the latest Window 10 update and AMD drivers (I now have the full AMD Overlay etc installed) and have not run into that problem.

EDIT 2: New DisplayPort cable has the exact same issue at 144Hz. I can live with 120Hz so it's all good and no more crashes :)

EDIT 3: I other solutions posted online to get 144Hz working. Summary is here: https://evanshortiss.com/amd-driver-memory-lock-timeout

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  1. Anonymous
    2021-01-26T05:24:45+00:00

    I have been having this issue for well over a year, just found this post. Weird thing is it hasnt really forced me to restart my pc until I updated windows about a week ago. I have not installed 20H2 yet, that was my next hope. 

    Beginning:

    Core i5-6600k

    Gigabit 1050ti

    ASRock z170 MB

    Crucial 16 gb 2333

    Vampire 750w psu

    MSI 32" 1440p 144hz 

    Current:

    Core i5-6600k

    MSI z270 MB

    Asus 5700xt

    Corsair 16 gb 3000

    Vampire 750w psu

    MSI 32" 1440p 144hz

    SO, I havent changed much but curious, has anyone tried using different ports and/or cables on their graphics cards? Im using an amazonbasics displayport cable. Just wondering what everyone is using here.

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  2. Anonymous
    2021-01-24T17:44:37+00:00

    As I said, my version of Afterburner was a bit outdated. Maybe it wasn't fully compatible with the latest driver, or something.

    Now I hesitate to install the recent version, but maybe I will give it a try, because it was fine to set the fan curve and see the temperature of GPU in tray.

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  3. Anonymous
    2021-01-24T17:05:12+00:00

    Funny that you mention Afterburner. I installed it on friday to make logs of gpu temps, memory usage etc. I wanted to check if any strange things happen to the hardware when the game crashes. And then... It stopped crashing. I didn't motice any windows updates in the past few days. I thought that maybe Afterburner overrides some driver functionalities nd that fixes everything, but if you say you uninstalled it and then everything started working? No clue.

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  4. Anonymous
    2021-01-24T13:45:53+00:00

    It seems that I finally got rid of the crashes. I had MSI Afterburner program on my PC, just to set fan curve for GPU. I uninstalled it and since then there was no crash. I didn't have any overclocking set on it, so I don't know why did it started to behave so weird. Maybe it was too old version. I still used v4.5.0.12819.

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