Display driver amdkmdag stopped responding and has successfully recovered.

Anonymous
2020-10-03T00:20:08+00:00

I've been having crash issues for months now with no solution. I've been able to narrow it down to a windows issue but no solution seems to be available.

At random points during gaming (COD Warzone) the video card driver stops working and then immediately recovers. I get a black screen for around 5-10 seconds and that causes my game to crash. It is extremely frustrating.

I have done clean installs of Windows 10 64bit, tested with both NVidia and AMD GPU's, various video card drivers (up to 1 year old), and various other checks and setting changes.

I'm hoping that someone can please respond to help me figure out what is causing this issue because it is extremely frustrating.

Thank you,

Gregg

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-05-10T14:43:53+00:00

Hey everyone, 

I have finally fixed this issue fixed on my PC. I'm so damn happy 😅

Changing my input from DisplayPort to HDMI resolved it. This fixes the crashing completely, even with two sticks of memory in dual-channel mode at full speed 3200Mhz.

This got me curious, since I saw that using HDMI limits my refresh rate to 100Hz. So, I switched back to DisplayPort but forced it to run at 120Hz instead of the full 144Hz. This also runs flawlessly with dual-channel memory and IMO confirms that 144Hz (combined with certain memory configurations) is somehow the causing the crashes.

I've ordered a new DisplayPort cable to see if it resolves the issue at 144Hz, but even if it doesn't I'll be happy with 120Hz since the 5600XT rarely gets above 120 FPS in games I play at 1440p anyway!

I hope this helps some of you.

EDIT: Sorry to hear about your new issue Tyler. I am on the latest Window 10 update and AMD drivers (I now have the full AMD Overlay etc installed) and have not run into that problem.

EDIT 2: New DisplayPort cable has the exact same issue at 144Hz. I can live with 120Hz so it's all good and no more crashes :)

EDIT 3: I other solutions posted online to get 144Hz working. Summary is here: https://evanshortiss.com/amd-driver-memory-lock-timeout

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  1. Anonymous
    2020-12-27T23:32:04+00:00

    Dont bother buying a new psu, already been down that road. It does seem like it could be a power problem causing the GPU to disconnect, but, at least in my experience, I had the exact same problem with a new beastly psu. It did not fix it or change anything.

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  2. Anonymous
    2020-11-23T17:51:24+00:00

    I have had this same problem for 2 years. It's unbelievably frustrating.

    I have tried everything imaginable. I'll try to list everything, none of which has worked.

    Extensive TDR changes, hard reset of windows x3, new graphics card, new psu, new ram, new motherboard, stress testing for cpu, ram, and gpu, old gpu drivers, newest gpu drivers, building the pc outside the case, underclocking gpu, different slot for gpu, high performance power settings in windows.

    A lot of people who have this problem may only see it in one game and try to look for help specific to that game. I have had this crash through 15+ different games. It is not game specific, though the intensity of the game will affect the frequency of the crash (never made it through a full game of warzone, but most other games it's managable but frustrating)

    Ryzen 5 2600

    Radeon Arez Strix RX 580 08C

    MSI MPG X570

    2x8gbs Corsair Vengence ram

    Windows 10 64bit

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  3. Anonymous
    2020-11-05T03:50:23+00:00

    HI Gregg,

    I also wanted to share that i am having similar issues as well. My PC is brand new, i built it 8 weeks ago and I noticed that we share the same graphics card. I have the Radeon 5600 XT Red Dragon and after about a month I would get random crashes. I have tried everything under the sun to figure it out to no avail. 

    Event viewer states Kernel Power problems, Video TDR failure, and I too get warnings about display driver amdkmdag stopped working. I have run programs like Heaven Benchmarking, windows memory diagnostics tool, prime95 (for 13 hours), reseated my GPU, RAM, reinstalled everything multiple times, checked temperatures on all components and checked that everything is plugged in the way it should be. Everything is fine based on these tests, I don't know what to do anymore. Sometimes my computer crashes a few times a day, sometimes it crashes once a week. 

    You're not alone, thats for sure. I sure hope we get to the bottom of this soon

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  4. Anonymous
    2020-10-22T01:45:53+00:00

    Hi, i do have same problem but using Microsft Teams

    Just when i try to share my screen

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