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Have tried so many resets I am surprised the hard drive is no knackered. Clean boots, disabling drivers, changing system configuration to hide all microsoft services and disabling non microsoft all fail with the same error.
I have tried all the things you are told to do by microsoft in their pages and still get the same error. Lenovo wipe their feet and say its beyond their support when asked. Nothing I have been told by any representative here has worked. The only thing I have yet to try is a clean install of windows 10!
The computer is as follows:
Lenovo Ideacentre 310s-08asr amd a9-9245 radeon r5 compute cores 2c+3G
8Gb Memory
860Gb free on hard drive
Razer Chroma keyboard
Windows Defender used no 3rd party
Have been told it is the mcafee boot protection but mcafee has been removed after every windows reinstallation, the mcafee removal tool three times.
The previous update via media creation too i tried update and that failed but gave no error code.
This time i tried the iso file and update and yet again it failed but this time i get error 0xc1900101-0x20017
When i use windows update i just get error 0xc1900101 and nothing else.
In the past i have disabled all non microsoft services and i have also disabled display adapters; Printers, sound, video and game controllers and did a restart and that failed also.
I have tried everything the advisers have said and that failed everytime.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The BIOS on this computer in startup is set as:
CSM - Disabled
Boot Mode - UEFI Only
If I were to change the CDM to Enabled, then the settings are:
CSM - Enabled
Boot Mode becomes AUTO
(options are Auto, UEFI Only or Legacy Only)
Boot Priority becomes LEGACY FIRST
(options are UEFI First or Legacy First)
Those are the settings and options should the CSM be set to enabled.
Dear Graham,The new laptops (notebooks) or desktops (desktop switches), with Intel 64-bit (X64) chipstet, come with a new boot system called UEFI (Unified Extensible Firmware Interface). It is a faster and safer way to boot the Operating System that prevents third parties from installing a new version of Windows or from accidentally formatting the partition where Windows is installed.
in primary boot, leave it in the same order:
USB with media
HD
Always leave the item from where it will be installed first and right after the HD, the rest does not matter.
And try switching to legacy again, if the error appears again, please report the error in detail to facilitate assistance.
Thank you in advance!
My boot is I assume the startup option in my BIOS.
Currently it is set as:
Primary Boot Sequence - where I have set USB as number 1 in priority
CSM is Disabled
Boot Mode is UEFI Only
If CSM is enabled
Boot Mode can be UEFI only, legacy only or auto
When I set boot mode once to legacy only the computer did not boot as it could not load/find the o/s
Dear Graham,in boot mode change the Uefi option to Legacy only, if you do not have a legacy option, please inform what the options are.
I hope I helped, even more!
There does not seem to be anoption to switch from uefi to legacy and when i accidentally changed it to legacy after enabling CSM the computer failed to load windows and said no o/s present or something similar.
In the BIOS on this computer the headers are:
Main; Devices; Advanced; Power; Security; Startup and Exit
Main - system summary, set time & date and language
Devices - USB setup - usb support enabled & usb legacy support enabled
ATA drive setup; video setup; audio setup; network setup; pci express config; card reader
Advanced - cpu setup
Power - After power loss - power off
Enhanced power saving mode - disabled
auto power on - wakeup on lan - enabled
wakeup alarm - disabled
Startup - Primary boot sequence
CSM - disabled
Boot Mode - UEFI Only
Boot up num-lock status - on
Exit - save & exit
discard & exit
load optimal defaults
OS optimized defaults - enabled
Security - Admin Password - not installed; power on password - not installed
set admin password; set power on password
windows uefi firmware update - enabled
require pop on system boot - yes; require pop on system restart - no
TCG Feature setup
TCG security device - firmware TPM
security chip 2.0
clear TCG security feature
