BSOD Loop - CorsairVBusDriver.sys failure

Anonymous
2020-10-06T21:04:57+00:00

After running optional system update for Corsair devices, my ASUS RoG G771 laptop is completely unusable.  It's stuck in a BSOD reboot loop and not one recovery method is working.  I wasn't provided a recovery disk with the laptop and apparently it's unable to boot from USB.  I can't even reset the OS because it prompts for an outlook.com password and says the one I provide is incorrect (I've confirmed I am entering the latest password for the account and it's working on other devices).  Safe mode doesn't work, either.

Others have posted this on the Corsair forum and the company doesn't answer.  My laptop is now a boat anchor and I'm desperate for a solution...

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

63 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-12-18T15:21:46+00:00

    Hi folks,

    I've also just encountered this mess...

    I'm trying to follow the steps that chef1998 posted, but the dism command is failing since my C:\ drive appears to be empty:

    
C:\>dir

 Volume in drive C is System Reserved

 Volume serial number is ...

 Directory of C:\

File Not Found

    Should I be trying this on the X:\ drive instead?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-12-18T15:45:29+00:00

    I managed to uninstall the drivers, but when I restart my machine they get reinstalled and I get the BSOD again!!

    Can anyone help stop them being reinstalled?

    I followed these steps:

    At the command prompt,

    dism /Online /Get-Drivers>drivers.txt

    If you get an error "DISM does not support servicing Windows PE" follow these steps to remove a key:

    https://www.winhelponline.com/blog/fix-dism-error-50-minint-windows-pe-servicing/

    Then try the dism command again.

    Once you get the list of .inf files, use this command to remove them:

    pnputil /delete-driver <example.inf> /uninstall From: https://docs.microsoft.com/en-us/windows-hardware/drivers/install/how-devices-and-driver-packages-are-uninstalled

    and if you run the dism command again they are not listed.

    Then I used Corsair instruction to remove the source files and reg keys

    From: https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE-

    And you would think that would do it, but when I reboot I get the BSOG and when I investigate the drivers are there again.

    I have tried a few things to stop them being reinstalled but no luck!

    Can anyone else offer any help please?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-12-18T16:01:00+00:00

    Had the same problem this morning. I followed all chef1998's steps and ran into the same thing. It turns out my C: ended up getting assigned as E: for some reason. Once I figured this out everything worked.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-12-18T16:19:21+00:00

    This worked for me PERFECTLY!!!! It also taught me a thing or two which is appreciated.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-12-18T16:23:20+00:00

    I tried again using chef1998's steps using the dism command, but when rebooted got bsod again and the drivers were back

    Was this answer helpful?

    0 comments