Update 20H2 won't install

Anonymous

Hello!

I noticed my pc needed to update, and clicked update and restart (for whatever reason, update and shutdown wasn't an option, just sleep, shutdown, or update and restart). Part of the way through the update my computer blue screened and restarted. After this, it rolled back what it had installed. When I got back into windows, update 20H2 had not installed, and I noticed that another update, KB4580980, was needed. When I attempted to install, it ran into errors. I restarted my computer, and attempted to install again, and this time despite not showing any errors, after restarting as requested, no update was applied, though update KB4580980 had installed. This time I tried to uninstall any updates I'd made today, but could only remove KB4580980. After restarting, it still won't update, and now KB4580980 won't install either.

I don't want to do any formats to my computer, because re-installing all my apps is annoying, and if a reset that doesn't delete my files doesn't work then I'll have to buy an external hard-drive to backup my data and do a complete format, which I'd also like to avoid.

Anyone have any idea what to do? Thanks for your help.

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Answer accepted by question author

SD - IA 179.4K Independent Advisor

Hi,

I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

Try updating to version 20H2 using the Media Creation tool and if it fails let us know.

The fastest way to get the upgrade is through the Media creation tool or ISO file.

Please download Media Creation Tool from the link below and select Upgrade this PC at the first screen.

https://go.microsoft.com/fwlink/?LinkId=691209

All steps, including upgrading using ISO file and Media creation tool, are covered here:

https://www.yourwindowsguide.com/2020/05/featur...

Content on the above blog is written by a Microsoft MVP so it is safe.

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75 additional answers

Anonymous

2021-04-14T01:46:36+00:00

It has been for others.

You must back up your data.

If you have not cleaned it out copy the Download folder to another drive or to a USB flash drive and use it to install the downloaded programs rather than wandering all over the Internet to find those programs.
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Anonymous

2021-04-14T01:32:58+00:00

If you are going to do a clean install I would use the Media Creation Tool. Read all the instructions first.

Media Creation Tool, US;

https://www.microsoft.com/en-us/software-download/windows10

.

Media Creation Tool GB;

https://www.microsoft.com/en-gb/software-download/windows10

A FULL FORMAT ***IS NOT*** A SOLUTION
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Anonymous

2021-04-13T23:30:41+00:00

If you are going to do a clean install I would use the Media Creation Tool. Read all the instructions first.

Media Creation Tool, US;

https://www.microsoft.com/en-us/software-download/windows10

.

Media Creation Tool GB;

https://www.microsoft.com/en-gb/software-download/windows10
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Anonymous

2021-04-13T23:18:44+00:00

No third party virus program, I did have CCleaner on there, but like I said I have done a full format and reinstall and I'm stuck. No CCleaner installed, also tried some troubleshooting YouTube videos and the windows troubleshooting tool and update tool, in addition to windows update and the media creation tool. Oh, I also tried the clean install from within windows too.

The only thing I'd say on the fresh install, it was from a USB which contains the version before 20H2, I wonder if I can download a brand new up to date version and install that? Or would it still error? Hmmmm
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