So as my original question was ignored 2 weeks ago, I shall ask again.
Ever since the May update, I have had various issues with my home built system which had been working perfectly fine with Windows 10 till the May update.
Things including:
- hard drives not being recognised yet appearing as working fine
- last update the external drive not being recognised yet still working fine
- various keyboard issues with keys intermittently working when fine before even the May update
It would be great not to escalate this further but ever since May, the problems have got gradually worse. It is really no good in getting the general public to do things that Microsoft have messed up on time and time again even with their apology for one update going drastically wrong for a lot of people at the beginning of the year. Not all of us are technically minded when it comes to software and end user programmes where an update happens and things go wrong once restarting systems.
I have even had a friend who is more than capable and even he does not know how to rectify the HDD issues and yes, we tried a lot via remote access. On the 3TB HDD, I had items on there and those (if this can not be sorted) be ever got back, a lot of personal items which have a lot of memories attached to them but I am guessing that personal items have no attachment to anyone associated with Microsoft therefore not important. I am sorry but they are to the individual user.
When back in May I followed to the letter the instructions to do a system restore, the keyboard did not work and the system kept on cycling. At the time, it had just done a system update and everything was fine till that point. I let it run as per and it did turn on again after leaving it on all night and turned the sleep mode off. As you can see from the screenshots, the HDD's are being shown in the devmgmt.msc yet they do not appear on the system itself.
I would like to know what is going to happen now to rectify this issue? If no one can help, I would recommend someone from Microsoft to contact my direct and I do mean from Microsoft. I know how much it is getting all the volunteers down with these tech questions and issues but this really is a Microsoft issue and therefore, it should be Microsoft solving these issues and not volunteers.
I shall await some replies and hope that it is not ignored again.