Bluetooth mouse freezes intermittently since the May Windows 10 (ver. 2004) update

Anonymous
2020-10-17T20:35:24+00:00

Ever since this update my Bluetooth mouse continues to freeze for a few seconds intermittently. I own a Microsoft Designer Bluetooth Mouse and

Microsoft Modern Bluetooth Mouse and the problem exists with both. Tried a Logitech Pebble and again, the same issue. I've tried the troubleshooter

  • it solves nothing. Tried to update drivers - nothing. Restarting Bluetooth - doesn't work.

No matter what attempts to resolve this problem I have discovered, they have all failed.

Can someone help me with this?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2022-01-27T14:16:34+00:00

This is a summary of the Potential solutions I found in this thread. I am not sure which one would work the best or work at all:

DISABLE BLUETOOTH POWER SAVE

Press Windows + X and select Device Manager

There you will find the Bluetooth adapter

Right click the adapter and select Properties

Uncheck "Allow computer to turn off this device to save power"

Click Ok

MOUSE REGISTRY HACK

Add the following keys at this location: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

ENABLE MOUSE POINTER TRAILS

Go to Settings > Mouse

Click "Additional Mouse Options"

Click the "Pointer Options" tab in the resulting dialog box

Check the "Display Pointer Trails" box, you may also want to set the slider to short

Click Ok

DISABLE ENHANCE POINTER PRECISION

Go to Settings > Mouse.

Click the "Additional Mouse Options" option

Click the "Pointer Options" tab in the resulting dialog box

Uncheck the "Enhance pointer precision" box

Click Ok

SCREEN & SLEEP OPTIONS

Press Windows + X and select Power Options

Set the power option to NEVER for screen and sleep

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  1. Anonymous
    2021-08-13T15:38:02+00:00

    I've read about the range/position issue elsewhere ... theories abound between signal interference to one side having "too much" signal (leading to saturation). I tried it, and some variations ... and did not notice much of a difference in my case. Overall the problem for me seems to have reduced, but is still present - perhaps as a result of recent BT or related firmware updates.

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  2. Anonymous
    2021-09-15T20:01:59+00:00

    Maaaaan, you're the hero. How the heck did you figure this out?

    I have a Lenovo T14 G2, too. With a Logitech G915 and a Logitech MX Master 3 and I couldn't believe I was still, in 2021, with a brand new top-of-the-line laptop, facing such stupid issues.

    Thanks heaps! The issues where constantly there and now after changing the values and a reboot, since more than 30mins of usage, they are gone. Hope it stays that way!

    Also, my Sennheiser HD 4.50R are also still connecting and working with no issues. Would be curious to hear why these settings would cause trouble with Apple headphones. Sounds strange...

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  3. Anonymous
    2021-09-17T18:26:20+00:00

    Folks,

    A new thing to try: Go to settings: Mouse Settings -> Scroll down to Related Settings, then click the "Additional Mouse Options" option, and then pick the "Pointer Options" tab in the resulting dialog box. Then uncheck the "Enhance pointer precision" box. This *may* have significantly improved the problem. Others might try this. If you've already done the registry hack mentioned earlier, adding this step may not have any meaningful impact.

    *So far* this seems to have worked for me.

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  4. Anonymous
    2021-09-24T23:21:05+00:00

    Folks,

    After trying this fix above, this seems to have taken care of most of the problem for me. It's still present but a lot less frequent.

    Hope this works for others.

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