Bluetooth mouse freezes intermittently since the May Windows 10 (ver. 2004) update

Anonymous
2020-10-17T20:35:24+00:00

Ever since this update my Bluetooth mouse continues to freeze for a few seconds intermittently. I own a Microsoft Designer Bluetooth Mouse and

Microsoft Modern Bluetooth Mouse and the problem exists with both. Tried a Logitech Pebble and again, the same issue. I've tried the troubleshooter

  • it solves nothing. Tried to update drivers - nothing. Restarting Bluetooth - doesn't work.

No matter what attempts to resolve this problem I have discovered, they have all failed.

Can someone help me with this?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2022-01-27T14:16:34+00:00

This is a summary of the Potential solutions I found in this thread. I am not sure which one would work the best or work at all:

DISABLE BLUETOOTH POWER SAVE

Press Windows + X and select Device Manager

There you will find the Bluetooth adapter

Right click the adapter and select Properties

Uncheck "Allow computer to turn off this device to save power"

Click Ok

MOUSE REGISTRY HACK

Add the following keys at this location: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

ENABLE MOUSE POINTER TRAILS

Go to Settings > Mouse

Click "Additional Mouse Options"

Click the "Pointer Options" tab in the resulting dialog box

Check the "Display Pointer Trails" box, you may also want to set the slider to short

Click Ok

DISABLE ENHANCE POINTER PRECISION

Go to Settings > Mouse.

Click the "Additional Mouse Options" option

Click the "Pointer Options" tab in the resulting dialog box

Uncheck the "Enhance pointer precision" box

Click Ok

SCREEN & SLEEP OPTIONS

Press Windows + X and select Power Options

Set the power option to NEVER for screen and sleep

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  2. Anonymous
    2020-10-17T21:04:57+00:00

    Hi EAlbert525.

    My name is Daniela, I am an independent consultant and I will be happy to help you today.

    I hope you are very well.

    You can first try to reinstall the Bluetooth drivers with the latest version available for your device model, from the manufacturer's website. The best and cleanest way to update a driver is to remove the drivers, first from Device Manager, and then reinstall the new drivers. To do so: Press Windows + X keys and select Device Manager

    There you will find the Bluetooth adapter.

    Just right click and then select Uninstall

    Then I rebooted the system and installed the drivers, which I downloaded from the manufacturer's website.

    If the problem persists, go to the Power Management settings.

    Again, press Windows + X and select Device Manager

    There you will find the Bluetooth adapter

    Right click and select Properties.

    Then uncheck "Allow computer to turn off this device to save power"

    Now test the mouse again and see if the problem is fixed.

    Have a wonderful day.

    Best regards.

    Daniela.

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  3. Anonymous
    2020-10-17T21:38:04+00:00

    Already tried reinstalling the Bluetooth drivers and this doesn't work.

    The power management setting isn't the problem as the checkbox is already unchecked. The box is also greyed-out and cannot be selected anyway - another problem that occurred since the ver. 2004 update.

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  4. Anonymous
    2020-10-17T21:55:10+00:00

    Do you have many devices connected by Bluetooth?

    Does the problem happen with all the devices that you try to connect via Bluetooth or simply with the mouse?

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