Bluetooth mouse freezes intermittently since the May Windows 10 (ver. 2004) update

Anonymous
2020-10-17T20:35:24+00:00

Ever since this update my Bluetooth mouse continues to freeze for a few seconds intermittently. I own a Microsoft Designer Bluetooth Mouse and

Microsoft Modern Bluetooth Mouse and the problem exists with both. Tried a Logitech Pebble and again, the same issue. I've tried the troubleshooter

  • it solves nothing. Tried to update drivers - nothing. Restarting Bluetooth - doesn't work.

No matter what attempts to resolve this problem I have discovered, they have all failed.

Can someone help me with this?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2022-01-27T14:16:34+00:00

This is a summary of the Potential solutions I found in this thread. I am not sure which one would work the best or work at all:

DISABLE BLUETOOTH POWER SAVE

Press Windows + X and select Device Manager

There you will find the Bluetooth adapter

Right click the adapter and select Properties

Uncheck "Allow computer to turn off this device to save power"

Click Ok

MOUSE REGISTRY HACK

Add the following keys at this location: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

ENABLE MOUSE POINTER TRAILS

Go to Settings > Mouse

Click "Additional Mouse Options"

Click the "Pointer Options" tab in the resulting dialog box

Check the "Display Pointer Trails" box, you may also want to set the slider to short

Click Ok

DISABLE ENHANCE POINTER PRECISION

Go to Settings > Mouse.

Click the "Additional Mouse Options" option

Click the "Pointer Options" tab in the resulting dialog box

Uncheck the "Enhance pointer precision" box

Click Ok

SCREEN & SLEEP OPTIONS

Press Windows + X and select Power Options

Set the power option to NEVER for screen and sleep

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  1. Anonymous
    2021-10-21T12:23:16+00:00

    Try using a receiver mouse. It could be that the mouse on your laptop has bad wiring/ the wires became disconnected over time from day to day use..

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  2. Anonymous
    2021-10-20T19:14:48+00:00

    I'm using the laptop's bluetooth, no receiver involved.
    I'll soon get the mouse's own receiver (I moved and left it behind temporally) and I hope then I'll be able to use my mouse :)

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  3. Anonymous
    2021-10-20T17:55:11+00:00

    Go to device manger and see if something is wrong with the USB ports. That and try moving the wireless receiver to a different USB port. It could be as simple as you need to use a different USB port

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  4. Anonymous
    2021-10-20T14:59:30+00:00

    Hi people, I have had this problem for quite a few weeks now with my MX master 3 from Logitech. any real fix? Maximum I got of continuous work of the mouse is around 15 seconds, then the Bluetooth goes off, restarts, finds the mouse and connect again in around 10 more seconds. It is really frustrating working with the touchpad all day after spending all that money for a nice mouse.

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