Bluetooth mouse freezes intermittently since the May Windows 10 (ver. 2004) update

Anonymous
2020-10-17T20:35:24+00:00

Ever since this update my Bluetooth mouse continues to freeze for a few seconds intermittently. I own a Microsoft Designer Bluetooth Mouse and

Microsoft Modern Bluetooth Mouse and the problem exists with both. Tried a Logitech Pebble and again, the same issue. I've tried the troubleshooter

  • it solves nothing. Tried to update drivers - nothing. Restarting Bluetooth - doesn't work.

No matter what attempts to resolve this problem I have discovered, they have all failed.

Can someone help me with this?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2022-01-27T14:16:34+00:00

This is a summary of the Potential solutions I found in this thread. I am not sure which one would work the best or work at all:

DISABLE BLUETOOTH POWER SAVE

Press Windows + X and select Device Manager

There you will find the Bluetooth adapter

Right click the adapter and select Properties

Uncheck "Allow computer to turn off this device to save power"

Click Ok

MOUSE REGISTRY HACK

Add the following keys at this location: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

ENABLE MOUSE POINTER TRAILS

Go to Settings > Mouse

Click "Additional Mouse Options"

Click the "Pointer Options" tab in the resulting dialog box

Check the "Display Pointer Trails" box, you may also want to set the slider to short

Click Ok

DISABLE ENHANCE POINTER PRECISION

Go to Settings > Mouse.

Click the "Additional Mouse Options" option

Click the "Pointer Options" tab in the resulting dialog box

Uncheck the "Enhance pointer precision" box

Click Ok

SCREEN & SLEEP OPTIONS

Press Windows + X and select Power Options

Set the power option to NEVER for screen and sleep

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  1. Anonymous
    2021-01-10T18:19:02+00:00

    There have been reports of this long before the latest Windows update. Intermittent problems can change their behavior, and do so differently on different platforms. Software updates can aggravate things. Timing problems are especially subject to this.

    This kind of problem is very difficult to debug.

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  2. Anonymous
    2021-01-10T17:36:45+00:00

    The Bluetooth mouse worked fine and worked fine for years before the May update. It's baffling, given the amount of reports made regarding this issue, that Microsoft have still not resolved it. Even their most recent Windows 10 update doesn't address it.

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  3. Anonymous
    2021-01-09T17:45:20+00:00

    My suspicion is that this is "working as designed" (or the drivers have a deep-seated bug) as I have not found ANY useful advice on how to fix it. Lots of advice to reinstall drivers, which no one has ever reported as being helpful, at least that I have run across. There is lots of advice because lots of people report the same problem.

    Bluetooth can inherently disconnect and reconnect and I suspect this might be what is happening. 

    I have read that this problem does not occur with wired mice or mice that use a dongle.

    Other advice is to uncheck the "let the computer disconnect" option but I have not seen this option for quite some time. (Others report that the option is shown but is greyed out. Even when it was available I don't think it helped.

    If the above is all true, Microsoft should make a statement and tell people to stop wasting time and energy with the snake-oil advice that is so prevalent.

    I use a Logitech mouse. I hate to give it up because I really like the tilt-wheel sideways scroll. I have not seen any useful advice from Logitech either.

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  4. Anonymous
    2020-11-11T02:09:28+00:00

    Ditto this same frustration. For me, it happens when I'm not plugged in and charging but on standalone battery operation. Literally have tried uninstalling the Bluetooth driver, running through Lenovo driver updates, everything.

    This used to happen to me before but back then you could untick the "Allow the computer to turn off this device to save power option". This option has been greyed out and since the new update. This heavily impacts my day to day use of a mouse to be honest. Very frustrated.

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