Bluetooth mouse freezes intermittently since the May Windows 10 (ver. 2004) update

Anonymous

Ever since this update my Bluetooth mouse continues to freeze for a few seconds intermittently. I own a Microsoft Designer Bluetooth Mouse and

Microsoft Modern Bluetooth Mouse and the problem exists with both. Tried a Logitech Pebble and again, the same issue. I've tried the troubleshooter

it solves nothing. Tried to update drivers - nothing. Restarting Bluetooth - doesn't work.

No matter what attempts to resolve this problem I have discovered, they have all failed.

Can someone help me with this?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

This is a summary of the Potential solutions I found in this thread. I am not sure which one would work the best or work at all:

DISABLE BLUETOOTH POWER SAVE

Press Windows + X and select Device Manager

There you will find the Bluetooth adapter

Right click the adapter and select Properties

Uncheck "Allow computer to turn off this device to save power"

Click Ok

MOUSE REGISTRY HACK

Add the following keys at this location: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

ENABLE MOUSE POINTER TRAILS

Go to Settings > Mouse

Click "Additional Mouse Options"

Click the "Pointer Options" tab in the resulting dialog box

Check the "Display Pointer Trails" box, you may also want to set the slider to short

Click Ok

DISABLE ENHANCE POINTER PRECISION

Go to Settings > Mouse.

Click the "Additional Mouse Options" option

Click the "Pointer Options" tab in the resulting dialog box

Uncheck the "Enhance pointer precision" box

Click Ok

SCREEN & SLEEP OPTIONS

Press Windows + X and select Power Options

Set the power option to NEVER for screen and sleep

0 comments

96 additional answers

Anonymous

2021-03-18T17:38:20+00:00

Same problem here with a Logitech MX Anywhere 2S on a ThinkPad Extreme X1... Started just a few months ago. Seems like a Microsoft issue to me.
Was this answer helpful?

0 comments No comments
Anonymous

2021-03-18T16:14:29+00:00

Same here.

I don't have any problems while listening to music on Bluetooth headphones. Once I disconnect the headphones, my Bluetooth mouse and keyboard start freezeing intermittently.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2021-03-18T11:06:53+00:00

Try this solution

https://answers.microsoft.com/en-us/windows/forum/all/bluetooth-connecting-problem-in-windows-10-2004/6237e5a8-1420-4712-96bf-c09eba989a99?page=3
Was this answer helpful?

0 comments No comments
Anonymous

2021-03-15T10:49:57+00:00

I have a similar issue that some are reporting here, except that my Bluetooth Precision Mouse and Microsoft Bluetooth Keyboard will freeze indefinitely until I open the Bluetooth Settings panel using my wired keyboard (without toggling any settings, just opening settings) and then the mouse reconnects. This already happened to me twice since I started typing this.

As always, I've tried every thing under the sun to get this to work and Microsoft support only provides the same old low effort reply ("turn it off and on again", "update drivers", "toggle the power management settings"...etc, etc). This is my first time using a Windows after years of Mac (I had to for work) so I'm again disappointed to see Windows is still just as much a mess as I remember.

I almost attributed this to Microsoft subtly sabotaging Logitech's mouse to boost sales of MS's own mouse but apparently the bug is not deliberate.

And yes, it is annoying that no one will admit there really is a problem. Without that admission how can it ever get fixed?

Can MS really be this dense?
Was this answer helpful?

0 comments No comments