Bluetooth mouse freezes intermittently since the May Windows 10 (ver. 2004) update

Anonymous

Ever since this update my Bluetooth mouse continues to freeze for a few seconds intermittently. I own a Microsoft Designer Bluetooth Mouse and

Microsoft Modern Bluetooth Mouse and the problem exists with both. Tried a Logitech Pebble and again, the same issue. I've tried the troubleshooter

it solves nothing. Tried to update drivers - nothing. Restarting Bluetooth - doesn't work.

No matter what attempts to resolve this problem I have discovered, they have all failed.

Can someone help me with this?

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Answer accepted by question author

Anonymous

This is a summary of the Potential solutions I found in this thread. I am not sure which one would work the best or work at all:

DISABLE BLUETOOTH POWER SAVE

Press Windows + X and select Device Manager

There you will find the Bluetooth adapter

Right click the adapter and select Properties

Uncheck "Allow computer to turn off this device to save power"

Click Ok

MOUSE REGISTRY HACK

Add the following keys at this location: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

ENABLE MOUSE POINTER TRAILS

Go to Settings > Mouse

Click "Additional Mouse Options"

Click the "Pointer Options" tab in the resulting dialog box

Check the "Display Pointer Trails" box, you may also want to set the slider to short

Click Ok

DISABLE ENHANCE POINTER PRECISION

Go to Settings > Mouse.

Click the "Additional Mouse Options" option

Click the "Pointer Options" tab in the resulting dialog box

Uncheck the "Enhance pointer precision" box

Click Ok

SCREEN & SLEEP OPTIONS

Press Windows + X and select Power Options

Set the power option to NEVER for screen and sleep

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96 additional answers

Anonymous

2021-05-10T22:14:19+00:00

So any thoughts on why my wired, USB mouse is freezing, too?
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Anonymous

2021-05-10T22:03:28+00:00

I had been using a Microsoft blue-tooth mouse with a small receiver that plugs into a USB port. It was freezing several times an hour.

About two weeks ago, I purchased a WIRED USB mouse made by Anker. IT'S ALSO FREEZING, but much less frequently, maybe once an hour! The common denominator seems to be USB, not necessarily blue-tooth.

It is a BT issue. People are using BT devices that aren't connected via USB and experiencing the problem. We know what the matter is and Microsoft seem reluctant to resolve it and it's been a year now.
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Anonymous

2021-05-10T20:59:58+00:00

I also have an X1 and a Logitech mouse. Same symptoms. I have not reinstalled drivers as I have heard from others that doing so did not help.
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Anonymous

2021-05-10T20:35:37+00:00

I had been using a Microsoft blue-tooth mouse with a small receiver that plugs into a USB port. It was freezing several times an hour.

About two weeks ago, I purchased a WIRED USB mouse made by Anker. IT'S ALSO FREEZING, but much less frequently, maybe once an hour! The common denominator seems to be USB, not necessarily blue-tooth.
Was this answer helpful?

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