Bluetooth mouse freezes intermittently since the May Windows 10 (ver. 2004) update

Anonymous
2020-10-17T20:35:24+00:00

Ever since this update my Bluetooth mouse continues to freeze for a few seconds intermittently. I own a Microsoft Designer Bluetooth Mouse and

Microsoft Modern Bluetooth Mouse and the problem exists with both. Tried a Logitech Pebble and again, the same issue. I've tried the troubleshooter

  • it solves nothing. Tried to update drivers - nothing. Restarting Bluetooth - doesn't work.

No matter what attempts to resolve this problem I have discovered, they have all failed.

Can someone help me with this?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2022-01-27T14:16:34+00:00

This is a summary of the Potential solutions I found in this thread. I am not sure which one would work the best or work at all:

DISABLE BLUETOOTH POWER SAVE

Press Windows + X and select Device Manager

There you will find the Bluetooth adapter

Right click the adapter and select Properties

Uncheck "Allow computer to turn off this device to save power"

Click Ok

MOUSE REGISTRY HACK

Add the following keys at this location: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

ENABLE MOUSE POINTER TRAILS

Go to Settings > Mouse

Click "Additional Mouse Options"

Click the "Pointer Options" tab in the resulting dialog box

Check the "Display Pointer Trails" box, you may also want to set the slider to short

Click Ok

DISABLE ENHANCE POINTER PRECISION

Go to Settings > Mouse.

Click the "Additional Mouse Options" option

Click the "Pointer Options" tab in the resulting dialog box

Uncheck the "Enhance pointer precision" box

Click Ok

SCREEN & SLEEP OPTIONS

Press Windows + X and select Power Options

Set the power option to NEVER for screen and sleep

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  1. Anonymous
    2022-02-01T14:54:13+00:00

    I just bought the Microsoft Modern Mobile Mouse and the same thing is happening on my Macbook.

    Sending the mouse back for another brand. Don't need silly things in my life.

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  2. Anonymous
    2022-01-27T17:56:26+00:00

    Hi folks,

    I tried the disable power save - didn't work.

    I did the registry hack, it worked, but it also hosed functionality with apple airpods, so I undid it.

    I did not try disable mouse pointer trails.

    I did try disabling the enhanced pointer precision - and this DID make a huge difference. The problem did not completely disappear, but it improved sufficiently enough that it made using a bluetooth mouse connection possible.

    I've had my screen and sleep on "never" for some time, and I don't think that helped.

    I'll add that since disabling the enhanced pointer precision, the problem silently disappeared completely. I now have no lag or stops/starts to speak of across three bluetooth human interface devices (two kinds of mice, and a keyboard - all variations of Logitech's MX line). I'm on a Thinkpad X1 Gen 9/Intel, windows 10 with all updates. It could be some update in the past fixed this issue.

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  3. Anonymous
    2022-01-23T19:45:51+00:00

    I've been having the same problem with both a Microsoft Designer Bluetooth mouse and a Microsoft Bluetooth keyboard/mouse kit.

    The only working solution I found was to return using an older (from 2009) non-bluetooth HP Wireless Keyboard/Mouse kit that I was wanting to replace with bluetooth tech.

    I have since packed the bluetooth keyboard and mouse back into it's box in hopes that there will be a solution to this issue in the future.

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  4. Anonymous
    2021-12-22T21:16:00+00:00

    I've had this issue for years, multiple computers and multiple iterations of each. If I have a bluetooth keyboard or mouse, they both pause half a dozen times or so throughout the day. If I'm typing, when it kicks back in I usually get everything I typed but sometimes not.

    As an Sys admin I'm too busy fixing everyone else's gear and figured the solutions would look like the 9 pages of this post so never bothered to look it up. Sadly, when I eventually do look it up I suspicions are confirmed.

    Bummer.

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