Bluetooth mouse freezes intermittently since the May Windows 10 (ver. 2004) update

Anonymous
2020-10-17T20:35:24+00:00

Ever since this update my Bluetooth mouse continues to freeze for a few seconds intermittently. I own a Microsoft Designer Bluetooth Mouse and

Microsoft Modern Bluetooth Mouse and the problem exists with both. Tried a Logitech Pebble and again, the same issue. I've tried the troubleshooter

  • it solves nothing. Tried to update drivers - nothing. Restarting Bluetooth - doesn't work.

No matter what attempts to resolve this problem I have discovered, they have all failed.

Can someone help me with this?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2022-01-27T14:16:34+00:00

This is a summary of the Potential solutions I found in this thread. I am not sure which one would work the best or work at all:

DISABLE BLUETOOTH POWER SAVE

Press Windows + X and select Device Manager

There you will find the Bluetooth adapter

Right click the adapter and select Properties

Uncheck "Allow computer to turn off this device to save power"

Click Ok

MOUSE REGISTRY HACK

Add the following keys at this location: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

ENABLE MOUSE POINTER TRAILS

Go to Settings > Mouse

Click "Additional Mouse Options"

Click the "Pointer Options" tab in the resulting dialog box

Check the "Display Pointer Trails" box, you may also want to set the slider to short

Click Ok

DISABLE ENHANCE POINTER PRECISION

Go to Settings > Mouse.

Click the "Additional Mouse Options" option

Click the "Pointer Options" tab in the resulting dialog box

Uncheck the "Enhance pointer precision" box

Click Ok

SCREEN & SLEEP OPTIONS

Press Windows + X and select Power Options

Set the power option to NEVER for screen and sleep

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  1. Anonymous
    2022-01-23T19:45:51+00:00

    I've been having the same problem with both a Microsoft Designer Bluetooth mouse and a Microsoft Bluetooth keyboard/mouse kit.

    The only working solution I found was to return using an older (from 2009) non-bluetooth HP Wireless Keyboard/Mouse kit that I was wanting to replace with bluetooth tech.

    I have since packed the bluetooth keyboard and mouse back into it's box in hopes that there will be a solution to this issue in the future.

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  2. Anonymous
    2021-12-22T21:16:00+00:00

    I've had this issue for years, multiple computers and multiple iterations of each. If I have a bluetooth keyboard or mouse, they both pause half a dozen times or so throughout the day. If I'm typing, when it kicks back in I usually get everything I typed but sometimes not.

    As an Sys admin I'm too busy fixing everyone else's gear and figured the solutions would look like the 9 pages of this post so never bothered to look it up. Sadly, when I eventually do look it up I suspicions are confirmed.

    Bummer.

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  3. Anonymous
    2021-11-16T14:52:18+00:00

    I have the same issue as others are reporting some key information:

    • I am using a Logitech M720 mouse and K850 keyboard (which both support multi-device switching)
    • I have a desktop PC that is connected as PC 1 and a laptop that is connected as PC 2 for both devices. I am not using the Logitech dongle and both devices are connected via bluetooth.
    • Up until last month, switch between PCs and using the devices work absolutely fine.
    • Recently, on the laptop, the bluetooth drivers seem to crash and then reboot giving a cycle of 10 seconds of use... 5 seconds of crashed drivers and reboot and then 10 seconds of use etc.
    • On my Desktop PC, the peripherals are still working fine with 0 issue.
    • I have done all the usual stuff of replacing batteries, reinstalling drivers, reverting drivers etc etc.

    If I had to guess, the driver crash could happen with any bluetooth device but I don't have another device I can try.

    Intel Bluetooth driver: 21.110.0.3

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  4. Anonymous
    2021-10-26T01:18:33+00:00

    Could some of the people that helping with issue help me with my issue. Here's the link to the page: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/being-logged-on-as-a-temp-user/200fbac9-76d0-4d03-aae4-bac03c92f508

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