Bluetooth mouse freezes intermittently since the May Windows 10 (ver. 2004) update

Anonymous
2020-10-17T20:35:24+00:00

Ever since this update my Bluetooth mouse continues to freeze for a few seconds intermittently. I own a Microsoft Designer Bluetooth Mouse and

Microsoft Modern Bluetooth Mouse and the problem exists with both. Tried a Logitech Pebble and again, the same issue. I've tried the troubleshooter

  • it solves nothing. Tried to update drivers - nothing. Restarting Bluetooth - doesn't work.

No matter what attempts to resolve this problem I have discovered, they have all failed.

Can someone help me with this?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2022-01-27T14:16:34+00:00

This is a summary of the Potential solutions I found in this thread. I am not sure which one would work the best or work at all:

DISABLE BLUETOOTH POWER SAVE

Press Windows + X and select Device Manager

There you will find the Bluetooth adapter

Right click the adapter and select Properties

Uncheck "Allow computer to turn off this device to save power"

Click Ok

MOUSE REGISTRY HACK

Add the following keys at this location: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

ENABLE MOUSE POINTER TRAILS

Go to Settings > Mouse

Click "Additional Mouse Options"

Click the "Pointer Options" tab in the resulting dialog box

Check the "Display Pointer Trails" box, you may also want to set the slider to short

Click Ok

DISABLE ENHANCE POINTER PRECISION

Go to Settings > Mouse.

Click the "Additional Mouse Options" option

Click the "Pointer Options" tab in the resulting dialog box

Uncheck the "Enhance pointer precision" box

Click Ok

SCREEN & SLEEP OPTIONS

Press Windows + X and select Power Options

Set the power option to NEVER for screen and sleep

Was this answer helpful?

20+ people found this answer helpful.
0 comments

96 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-09-25T16:18:30+00:00

    That setting was already turned off. The problem is significantly decreased for me now -- only once or twice a day, when it used to be every 30-60 minutes. Maybe Microsoft is working on this 'behind the scenes'. It would be nice if we got an official statement from them on this problem.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-09-24T23:40:47+00:00

    Buzz,

    I also have "enhance pointer precision" turned off and have very few problems with mouse freeze. I don't know if that was the answer for me as it has been a while.

    The problem has not gone away 100% but I think it is limited to coming out of a sleep. At that point the mouse seems to take longer to wake up than the rest of the system. But, I do not remember (lately) the mouse just freezing in the middle of activity, as it did in the past.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-09-24T23:21:05+00:00

    Folks,

    After trying this fix above, this seems to have taken care of most of the problem for me. It's still present but a lot less frequent.

    Hope this works for others.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-08-13T15:38:02+00:00

    I've read about the range/position issue elsewhere ... theories abound between signal interference to one side having "too much" signal (leading to saturation). I tried it, and some variations ... and did not notice much of a difference in my case. Overall the problem for me seems to have reduced, but is still present - perhaps as a result of recent BT or related firmware updates.

    Was this answer helpful?

    0 comments