Bluetooth mouse freezes intermittently since the May Windows 10 (ver. 2004) update

Anonymous
2020-10-17T20:35:24+00:00

Ever since this update my Bluetooth mouse continues to freeze for a few seconds intermittently. I own a Microsoft Designer Bluetooth Mouse and

Microsoft Modern Bluetooth Mouse and the problem exists with both. Tried a Logitech Pebble and again, the same issue. I've tried the troubleshooter

  • it solves nothing. Tried to update drivers - nothing. Restarting Bluetooth - doesn't work.

No matter what attempts to resolve this problem I have discovered, they have all failed.

Can someone help me with this?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2022-01-27T14:16:34+00:00

This is a summary of the Potential solutions I found in this thread. I am not sure which one would work the best or work at all:

DISABLE BLUETOOTH POWER SAVE

Press Windows + X and select Device Manager

There you will find the Bluetooth adapter

Right click the adapter and select Properties

Uncheck "Allow computer to turn off this device to save power"

Click Ok

MOUSE REGISTRY HACK

Add the following keys at this location: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

ENABLE MOUSE POINTER TRAILS

Go to Settings > Mouse

Click "Additional Mouse Options"

Click the "Pointer Options" tab in the resulting dialog box

Check the "Display Pointer Trails" box, you may also want to set the slider to short

Click Ok

DISABLE ENHANCE POINTER PRECISION

Go to Settings > Mouse.

Click the "Additional Mouse Options" option

Click the "Pointer Options" tab in the resulting dialog box

Uncheck the "Enhance pointer precision" box

Click Ok

SCREEN & SLEEP OPTIONS

Press Windows + X and select Power Options

Set the power option to NEVER for screen and sleep

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  1. Anonymous
    2021-05-11T01:15:43+00:00

    Tried multiple USB ports. This mouse is brand new, but I also tried other old USB mice, wireless and wired, with the same results. Also having the same trouble with my wired USB keyboard, starting in the last month or so. :)

    It would be really nice is MS would finally fix this!

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  2. Anonymous
    2021-05-10T22:21:06+00:00

    So any thoughts on why my wired, USB mouse is freezing, too?

    No idea. Fault with the mouse or your USB port perhaps.

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  3. Anonymous
    2021-05-10T22:18:28+00:00

    Hi folks,

    Thanks for the quick answers. I can confirm again that I'm not having this problem with the 2.4 GHz dongle from Logitech - it happens only using Bluetooth connections.

    I did try one thing - given the possible connection between this issue and the Elan touchpad driver, I chose to disable the touchpad when a mouse is connected (available in options -> touchpad). I'm not sure it's helped quite yet but I seem to be using the mouse with a bluetooth connection now with less frustration. Someone else might try it and let me know if I'm imagining this.

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  4. Anonymous
    2021-05-10T22:14:19+00:00

    So any thoughts on why my wired, USB mouse is freezing, too?

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