Only while plugged in, the Laptop screen(goes black) doesn't respond after idle screen timeout.

Anonymous
2020-10-20T05:51:57+00:00

Hello there,

I've been facing this issue since 2 years now, seems like a simple problem but mine is really weird, I didn't get any query regarding my issue hence I decided to post it myself. Please read my post completely and please help me resolve this issue.

When I leave the laptop (HP Pavilion 15-cc1xx, win 10 64 bit, Intel core i5-8250U) idle, the screen turns off to save power & doesn't respond to any inputs even external connected USB mouse light turns off (I saw that when this happens the HDD LED turns off I suppose the HDD is not waking). After screen turn off it is suppose to go to sleep but the power LED and fans are continuously on until I hard reboot using power button.

Here is the weird part--- This only happens if my laptop is plugged in and doesn't occur while on battery. The power options screen is shared below

I've tried doing almost all troubleshooting like updating drivers, BIOS, and sfc scan and also reset but all in vain.

Sometimes, this also happens when I put it to sleep, but this sleep issue occurs very rarely cannot predict when it happens I've to hold my breath when I press sleep and wait until the power LED starts blinking for confirmation or else I've to again hard reboot only to loose unsaved data. Although this sleep issue happens very very rarely.

I think the issue is only with HDD since the HDD LED stops blinking when this happens ***.***When it is blinking then I'm sure that the screen will turn on as I've seen it for myself many times.

Here is the picture of power and HDD LED I was talking about,

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-10-20T11:40:44+00:00

    I downloaded and ran the setup but it shows "This computer does not meet minimum requirements for installing the software" and I'm not able to install it

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  2. Anonymous
    2020-10-20T11:46:15+00:00

    Try Power and sleep in Settings, System.

    Tried it from windows settings & it didn't work.

    RobinsonSilvestre suggested to install the correct version of Intel management engine interface, even I suspected the problem might be in that driver itself, so HP site says version 9.5 works for most of the PCs

    but when I tried to install it, it showed this message "This computer does not meet minimum requirements to install the software", so I'm not able to install it.

    Do you have any suggestions, if yes then please help.

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  3. Anonymous
    2020-10-20T23:42:50+00:00

    Which version of Windows 10 is currently installed?

    1-Press Windows key + R on your keyboard

    2-Type: winver

    3-Hit Enter

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  4. Anonymous
    2020-10-21T04:21:56+00:00

    Which version of Windows 10 is currently installed?

    1-Press Windows key + R on your keyboard

    2-Type: winver

    3-Hit Enter

    Windows 10 Home 64 bit

    Version 2004 (OS Build 19041.572)

    I even tried changing compatibility to windows vista, 7, 8, 8.1 and also XP. Same error was showing up

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  5. Anonymous
    2020-10-21T04:46:16+00:00

    Hi Chaitanya,

     Have you already  read  this article common issue with HP Pavilion - 15-cc152od? If no you should take a look at it, Featured content.

    Tell me what are you trying to do now? when you install windows 10  without HP software your computer works great. Then your issue is in HP side. Why don't you work with HP support to get rid of your issue?

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