We couldn't find a camera compatible with Windows Hello Face

Anonymous
2023-03-15T10:02:25+00:00

I have a Lenovo ThinkPad T15g Gen 1 running Windows 10 Pro 22H2 64-bit. I am having trouble trying to setup Windows Hello Face.

The initial problem was that the setup proceeded all the way to the phase where it showed my face and was supposed to recognize it, but then nothing happened and the only option available was to cancel the setup. In order to solve that issue I did according to the instructions here https://answers.microsoft.com/en-us/windows/forum/windows_10-hello/facial-recognition-not-working-for-windows-10/0253a932-4313-4536-858d-abebb50bfad9 i.e. removed the camera drivers ("Integrated Camera" and "Integrated IR Camera") and one driver with "Hello" in its name (can't recall the exact name anymore) from Device Manager. The camera drivers appeared back automatically but the Hello driver does not even if I scan for hardware changes.

Now after doing that the Windows Hello Setup does not even start but shows the error message "We couldn't find a camera compatible with Windows Hello Face" (see the screenshot). I contacted Lenovo support and they say the camera is compatible (after all, it showed the video in the setup before I removed the drivers), also the camera cannot be physically broken because no other application has any problems using it. Lenovo's solution would have been to reimage the whole computer, which I obviously cannot do because I have all my vital work related stuff installed in it.

So I'm quite stuck now and afraid to try things arbitrarily as my earlier attempt to do so only made the situation worse. My own guess is this has something to do with the drivers but I don't know where to get drivers that are definitely compatible with my device and will make this work. Help from anyone who understands how this thing works will be highly appreciated. Thank you.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. JosephT71 9,220 Reputation points
    2023-03-18T03:46:10+00:00

    You have an early pandemic era laptop. Remember the whole world ran out of webcams so they got whatever parts that were available.

    Read your webcam driver version, it will tell you whether it's realtek, sonix or sunplus.

    https://download.lenovo.com/pccbbs/mobiles/r17cm32w.txt

    If you can't read the version number, then if you look at the hardware device id in device manager -- realtek will have something like VEN_10EC, sonix (VEN_1351) and sunplus (VEN_04FC or VEN_1BCF). If the vendor id is not these listed above, then do a google search.

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  2. Virginia M 42,075 Reputation points Independent Advisor
    2023-03-18T08:01:55+00:00

    This is what I can see.

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  3. Virginia M 42,075 Reputation points Independent Advisor
    2023-03-18T08:02:24+00:00

    And this is the second driver.

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  4. Anonymous
    2023-03-18T11:29:17+00:00

    This is the one I installed in the beginning and reported the result in this thread on March 16. The result was: "It did not change anything. I think I had already tried that before."

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  5. Anonymous
    2023-03-18T11:30:15+00:00

    This one I cannot find. Can you provide a direct link? Although I'm totally losing my hope that it would change anything.

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