Family Safety location tracking not working

Anonymous
2023-03-05T01:16:51+00:00

Hello. I have two children with Android phones (Samsung S21's). We have used Microsoft Family Safety for a few years and location tracking has worked perfectly until a few weeks ago when it stopped updating their locations.

I looked at every setting on both their phones, making sure all of the recommended location settings, security settings, battery settings were correct. Still couldn't get their location which showed they were both "In the house" when they were actually at school.

I uninstalled the app from both phones and reinstalled it. I followed all of the security prompts for the recommended settings. Both phones started to report their location again.

However... one of my children is on a school trip. Their phone last reported in five hours ago from a service station 250 miles away. They are now at their destination, but the Microsoft Family Safety app still shows them where they were five hours ago (extremely worrying for a parent).

Looks like the probkem has happened again. This must be a Microsoft problem What are the chances of both my kids phones stopping reporting their location at exactly the same time?

Come on Microsoft please fix this. Our children are very important to us and the app is called Microsoft "Family Safety".

Windows for home | Windows 10 | Family and online safety

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  1. Anonymous
    2023-07-26T11:45:59+00:00

    Microsoft,

    It has been 5+ months. This is unacceptable. What is the fix?

    Not a workaround. Not an old version. A FIX.

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  2. Anonymous
    2023-07-26T15:09:54+00:00

    Agree, and there has been several update to Android since it all starten - it must be possible to say when it will be fixed, the silen ce is incredible.

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  3. Simon Allison 166 Reputation points
    2023-08-10T09:06:21+00:00

    Hi all,

    Thankyou very much for posting your concerns, We too have this same issue with location services.

    I am doing everything possible to get this escalated with the Microsoft Teams

    Simon Allison

    Moderator

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  4. Anonymous
    2023-08-10T11:38:42+00:00

    We're counting on that. It's been way too long for a paid product to not work as intended.

    Looking forward to hearing from you soon.

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  5. Anonymous
    2023-08-10T13:58:01+00:00

    Thanks Simon. I posted about this issue back in February along with many others and am surprised at the inaction on Microsoft's part. I've also posted in the Play store about this with negative review. With no response. Anything you can do to expedite would be appreciated.

    To the member who posted about using Google Maps location sharing, THANK YOU! It works well and reports reliably (Microsoft take note and do better with Fanily Safety!)

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