Family Safety location tracking not working

Anonymous
2023-03-05T01:16:51+00:00

Hello. I have two children with Android phones (Samsung S21's). We have used Microsoft Family Safety for a few years and location tracking has worked perfectly until a few weeks ago when it stopped updating their locations.

I looked at every setting on both their phones, making sure all of the recommended location settings, security settings, battery settings were correct. Still couldn't get their location which showed they were both "In the house" when they were actually at school.

I uninstalled the app from both phones and reinstalled it. I followed all of the security prompts for the recommended settings. Both phones started to report their location again.

However... one of my children is on a school trip. Their phone last reported in five hours ago from a service station 250 miles away. They are now at their destination, but the Microsoft Family Safety app still shows them where they were five hours ago (extremely worrying for a parent).

Looks like the probkem has happened again. This must be a Microsoft problem What are the chances of both my kids phones stopping reporting their location at exactly the same time?

Come on Microsoft please fix this. Our children are very important to us and the app is called Microsoft "Family Safety".

Windows for home | Windows 10 | Family and online safety

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  1. Simon Allison 166 Reputation points
    2023-09-28T11:58:23+00:00

    Yup I just done that, and yes it worked, I could see myself on a different road.

    You must have version 1.24.0.941 installed on both devices for it to work correctly, once I hear more about a future update, I will update this post.

    If you have problems further please submit feedback as per below.

    If you could send us more details and logs from the app by tapping on the App Menu/Home > Help and Feedback > Send feedback > I Don’t Like Something > Attach/Include Logs/Diagnostics, we’ll take a look. Thank you!

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  2. Anonymous
    2023-09-28T11:13:09+00:00

    What's not helpful is not doing anything. The app no longer works for Android user, yet on Google Play Store it still holds a pretty good rating.

    POST YOUR REVIEW ON THE PLAY STORE!!!

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  3. Anonymous
    2023-09-28T09:23:24+00:00

    You need to put old version on both phones for it to work

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  4. Anonymous
    2023-09-27T19:42:51+00:00

    I would like to use the standard solution to the problem, which is a regular update of a fixed application. But it doesn't exist yet. Until then, the only working solution for me is to downgrade to the older version. Hopefully it will work at least until MS fix it. And because there is no official source of the older versions via Google Play, I will use workaround. If it doesn't help me, I won't write here. Maybe it will help to someone else. Maybe not.

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  5. Anonymous
    2023-09-27T19:24:05+00:00

    Really...a critical part of the App and Service that I pay for thats been reported for months and nothing has been done about it. Yes we are being forced to look at alternatives, be it another provider or sideloading a working version.

    How hard can it be. I see the App requesting location data...it just doesn't get into the App. Other Apps (about 25 on my phone) request the data and use it OK.

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