I was surpprised not to find any reports of this in the MS Feedback hub !!! Please add to my post here https://aka.ms/AAn83xf
Family Safety location tracking not working
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Anonymous
Hello. I have two children with Android phones (Samsung S21's). We have used Microsoft Family Safety for a few years and location tracking has worked perfectly until a few weeks ago when it stopped updating their locations.
I looked at every setting on both their phones, making sure all of the recommended location settings, security settings, battery settings were correct. Still couldn't get their location which showed they were both "In the house" when they were actually at school.
I uninstalled the app from both phones and reinstalled it. I followed all of the security prompts for the recommended settings. Both phones started to report their location again.
However... one of my children is on a school trip. Their phone last reported in five hours ago from a service station 250 miles away. They are now at their destination, but the Microsoft Family Safety app still shows them where they were five hours ago (extremely worrying for a parent).
Looks like the probkem has happened again. This must be a Microsoft problem What are the chances of both my kids phones stopping reporting their location at exactly the same time?
Come on Microsoft please fix this. Our children are very important to us and the app is called Microsoft "Family Safety".
Windows for home | Windows 10 | Family and online safety
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Anonymous
2023-10-26T15:51:47+00:00 -
Anonymous
2023-10-22T18:27:34+00:00 Still no fix and no update.
Please MS, Do something... is becoming annoying... I'm moving to use google Link as it is more reliable for time being... -
Anonymous
2023-09-29T09:48:35+00:00 If you have problems further please submit feedback as per below.
If you could send us more details and logs from the app by tapping on the App Menu/Home > Help and Feedback > Send feedback > I Don’t Like Something > Attach/Include Logs/Diagnostics, we’ll take a look. Thank you!
Simon, I'm pretty sure, most of us already did this. And some of us got already a reply that this is a known problem. So it should already be at least in the backlog. But they give a ****.
Beside the things that have been already done, or should be done if not (give a one-star rating in Play Store, submit feedback in app), I see the possibility of flooding the family support with requests for help. Family support is done by Xbox support and they're rather good reachable.
So erreichen Sie uns | Xbox Support
Other languages are available.
Please note: With flooding, I do not mean to request repeatedly the same help to cause any kind of damage to Microsoft. Please do not so. But if everybody having this problem would exercise his right to contact the support for help, it would be a flood.
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Anonymous
2023-09-29T09:33:44+00:00 I hope someone will report this and the bug will be discovered. I won't, unfortunately, because I'll stay on the older version 1.23.0.935 until I hear that the app is fine again.