This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello. I have two children with Android phones (Samsung S21's). We have used Microsoft Family Safety for a few years and location tracking has worked perfectly until a few weeks ago when it stopped updating their locations.
I looked at every setting on both their phones, making sure all of the recommended location settings, security settings, battery settings were correct. Still couldn't get their location which showed they were both "In the house" when they were actually at school.
I uninstalled the app from both phones and reinstalled it. I followed all of the security prompts for the recommended settings. Both phones started to report their location again.
However... one of my children is on a school trip. Their phone last reported in five hours ago from a service station 250 miles away. They are now at their destination, but the Microsoft Family Safety app still shows them where they were five hours ago (extremely worrying for a parent).
Looks like the probkem has happened again. This must be a Microsoft problem What are the chances of both my kids phones stopping reporting their location at exactly the same time?
Come on Microsoft please fix this. Our children are very important to us and the app is called Microsoft "Family Safety".
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Re: "Microsoft is aware of this problem and has arranged engineers to investigate the problem."
Hi
Is there any update on this issue? Or at least a place to log it directly with Microsoft.
I have been having the same issue for a couple weeks now on both Android and iPhone devices.
Thanks
Same problem aboun 3 weeks ago in samnsung flip 4th gen. It take 2 days to update the location
I’m having the same problem with my iPhone and my nephew’s android phone. The problem began yesterday (3/15/23) and has continued. I uninstalled the app then reinstalled it with no success. This is worrisome to say the least. What’s wrong, Microsoft?
I have logged out and logged in again from the organizer account in my notebook and location from android cellphones are displayed again.
See, even online the 3 phones are showing at the location they "last synced". The only place location appears to be correct is on each individual phone, for its own location. Definitely something disconnected for us between phone reported location and Family Safety received location.
