Family Safety location tracking not working

Anonymous
2023-03-05T01:16:51+00:00

Hello. I have two children with Android phones (Samsung S21's). We have used Microsoft Family Safety for a few years and location tracking has worked perfectly until a few weeks ago when it stopped updating their locations.

I looked at every setting on both their phones, making sure all of the recommended location settings, security settings, battery settings were correct. Still couldn't get their location which showed they were both "In the house" when they were actually at school.

I uninstalled the app from both phones and reinstalled it. I followed all of the security prompts for the recommended settings. Both phones started to report their location again.

However... one of my children is on a school trip. Their phone last reported in five hours ago from a service station 250 miles away. They are now at their destination, but the Microsoft Family Safety app still shows them where they were five hours ago (extremely worrying for a parent).

Looks like the probkem has happened again. This must be a Microsoft problem What are the chances of both my kids phones stopping reporting their location at exactly the same time?

Come on Microsoft please fix this. Our children are very important to us and the app is called Microsoft "Family Safety".

Windows for home | Windows 10 | Family and online safety

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  1. Anonymous
    2023-04-22T16:39:01+00:00

    I changr to the version 1.23.0. 935 and work perfect. Thanks for the tip

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  2. Anonymous
    2023-04-22T16:12:00+00:00

    You need to load the previous version 1.23.0.935 on to your phone.

    If the child phone is running android 13 you need to load this earlier version on to their phone too.

    Now working for me

    Search for the version on the web

    Download it

    Then go to virustotal.com and check it is virus free before install.

    Thanks - I will try this

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  3. Anonymous
    2023-04-22T15:29:34+00:00

    You need to load the previous version 1.23.0.935 on to your phone.

    If the child phone is running android 13 you need to load this earlier version on to their phone too.

    Now working for me

    Search for the version on the web

    Download it

    Then go to virustotal.com and check it is virus free before install.

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  4. Anonymous
    2023-04-22T07:30:30+00:00

    So last week I did a full clear storage, remove app En reinstall action on the three samsung phones of our family (iPhone keeps on working correctly) and what do you know: after half an hour of work all locations where correctly updated again!

    .....

    For exactly ONE day...

    And then it was stuck again (or 'location not found')

    Samsung S10, S20 and S21

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  5. Anonymous
    2023-04-21T19:13:16+00:00

    PS - what brought me here is my daughter is now leaving the house without her phone because she has lost it and - does Microsoft Family Safety have a single clue where my daughter(s phone) was last seen? Nope! Not a clue.

    Can I get to a map showing my daughters last known location when the phone is offline? Nope - no map.

    Good thing she's not actually missing then, I guess?

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