Family Safety location tracking not working

Anonymous
2023-03-05T01:16:51+00:00

Hello. I have two children with Android phones (Samsung S21's). We have used Microsoft Family Safety for a few years and location tracking has worked perfectly until a few weeks ago when it stopped updating their locations.

I looked at every setting on both their phones, making sure all of the recommended location settings, security settings, battery settings were correct. Still couldn't get their location which showed they were both "In the house" when they were actually at school.

I uninstalled the app from both phones and reinstalled it. I followed all of the security prompts for the recommended settings. Both phones started to report their location again.

However... one of my children is on a school trip. Their phone last reported in five hours ago from a service station 250 miles away. They are now at their destination, but the Microsoft Family Safety app still shows them where they were five hours ago (extremely worrying for a parent).

Looks like the probkem has happened again. This must be a Microsoft problem What are the chances of both my kids phones stopping reporting their location at exactly the same time?

Come on Microsoft please fix this. Our children are very important to us and the app is called Microsoft "Family Safety".

Windows for home | Windows 10 | Family and online safety

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  1. Anonymous
    2023-04-22T15:29:34+00:00

    You need to load the previous version 1.23.0.935 on to your phone.

    If the child phone is running android 13 you need to load this earlier version on to their phone too.

    Now working for me

    Search for the version on the web

    Download it

    Then go to virustotal.com and check it is virus free before install.

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  2. Anonymous
    2023-04-08T15:30:08+00:00

    Or install Google's Family Link App.

    This also allows creating 'Family Spots' and triggers when family members arrive AND (or) leave that location.

    This is actually something that MS Family safety is unable to do: it is either a notification when someone arrives OR leaves the location

    It is actually time that The Family Safety team themselves come with a statement...

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  3. Anonymous
    2023-04-07T12:29:55+00:00

    I am having the same issue with my family's Samsung phones. I loved this app and it always gave me peace of mind knowing where my kids were, and I no longer have that peace of mind. I've checked the settings on my kids phones and had my husband, who works in IT, look at it as well. Please fix this issue. It is now April and I have been dealing with this for a couple of months now.

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  4. Anonymous
    2023-03-30T23:39:08+00:00

    Not a good response. We will figure out how to get a hold of our children, but we need you to make sure that the app we pay for works. Not a server getting bogged down issue either. They never show up. Hard to believe your server has been bogged down for over a month. Please just fix the problem.

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  5. Anonymous
    2023-03-27T14:49:25+00:00

    This seems to be a problem with the Android app starting 2 - 3 weeks ago. Force stopping the app and clearing data & cache will fix the problem temporarily (usually a few hours). Of course this triggers a fresh login and permissions grant.

    On my Samsung Galaxy S9+, I know the app is working correctly when I see a persistent notification that Family Safety is using my location data. It stops working when the notification becomes an Android prompt to view/confirm location permissions. This seems like Android is losing track of full-time location permissions grant or perhaps the app is resetting the permission by mistake.

    My family members using IOS are having no problems whatsoever. So assuming the servers are cross-platform, then this issue is very likely with the app and Android.

    i already clear the cache, delete data, delete and reinstall the app.. and is not working.

    my wife has a samsung flip 4.... since 2 weeks ago the same problem with my phone.. samsung fold 4...

    the delay to refresh the gps is around 24 to 32 hours..

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