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I restarted my computer and when i went to put in my pin i got the message “your credentials could not be verified”. I tried to click “I forgot my pin” but when it did I got “Something went wrong and your PIN isn't available (status: Oxc000006d, substatus:
Oxc0070070). Click to set up your PIN again.” and when I did that I get the message “The user profile service service failed the sign in. user profile cannot be loaded”. So I looked around and safe mode just wouldn’t work then i decided to reset my pc and keep all files. now when I hold shift and click the power button i only have the option to turn off my PC. I’m really frustrated and would just like to use my computer.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you for the update advice.
I have the same problem that one of my laptops does not verify my PIN. My question is that on my other laptop it recognises my PIN which is the same Microsoft operating system. Can anyone tell me why this is?
I have changed my password on the computer I have access to my system, can you tell me why this not transferring to the laptop that is not recognising my new password or PIN?
Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.
I understand the issue you have, there is nothing to worry I am here to help, this error actually occurs when there is a corrupted system file on the PC, and for us to sort out the issue, kindly follow the steps below:
Step 1. We need to login to safe mode
On the login page of the PC:
Press and hold the Shift key on the Keyboard, then click the Power icon on the screen then click restart
Note: Make sure you press and hold the Shift key while doing the process to enter Windows Recovery.
Once you are in Windows Recovery:
Click Troubleshoot > Click Advanced Options > Click Startup Settings > Click Restart and follow the prompt to Enable Safe mode with Network.
when I enter safe mode I put my pin in and it still says ”Your credentials could not be verified” I click “ok” and then it’s says “Something went wrong and your PIN isn’t available (status: 0xc000006d, substatus: 0x0). Restart your device to see if that fixes the problem.” So I restart led it a bunch of time but still, not working. Please help I want to use my PC
old email not active so cannot get code
hold shift and shutdown method got me to be able to reset os.
i was then back to login and still unable to use pin.
using shift power method was was able to restore but not sure if this worked as credentials still could not be verified .
thanx anyway was worth a try
perhaps class action would be in order as this problem must be costing a lot of people a lot of money
30 day security wait is not good customer service
For whatever it is worth, after all this time, I had the same issue.
I was able to log in with a password but not a PIN.
Check: Event viewer – Microsoft – Windows – HelloForBusiness – Operational and let us know the error code. For me, I had to access Edit group policy and change:
Computer Configuration > Policies > Windows Settings > Security Settings > Public Key Policies > Certificate Services Client - Auto-Enrollment
to ENABLE.
Then I removed the PIN from Windows settings and added it again, and everything is working fine.
I think this applies to Windows Pro or Enterprise.
