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I restarted my computer and when i went to put in my pin i got the message “your credentials could not be verified”. I tried to click “I forgot my pin” but when it did I got “Something went wrong and your PIN isn't available (status: Oxc000006d, substatus:
Oxc0070070). Click to set up your PIN again.” and when I did that I get the message “The user profile service service failed the sign in. user profile cannot be loaded”. So I looked around and safe mode just wouldn’t work then i decided to reset my pc and keep all files. now when I hold shift and click the power button i only have the option to turn off my PC. I’m really frustrated and would just like to use my computer.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I Really did try this my laptop is a pavilion I held the button on the side the power button for 4 seconds it didn't do anything and j don't understand which other power button u mean please help im freaking out everything I try to go to Windows recovery it ask for my Microsoft password and refuses when I type the correct one
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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