“Your credentials could not be verified” when entering PIN. Help!!

Anonymous
2023-03-05T06:21:58+00:00

I restarted my computer and when i went to put in my pin i got the message “your credentials could not be verified”. I tried to click “I forgot my pin” but when it did I got “Something went wrong and your PIN isn't available (status: Oxc000006d, substatus:

Oxc0070070). Click to set up your PIN again.” and when I did that I get the message “The user profile service service failed the sign in. user profile cannot be loaded”. So I looked around and safe mode just wouldn’t work then i decided to reset my pc and keep all files. now when I hold shift and click the power button i only have the option to turn off my PC. I’m really frustrated and would just like to use my computer.

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2024-11-25T15:42:26+00:00

    Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, there is nothing to worry I am here to help, this error actually occurs when there is a corrupted system file on the PC, and for us to sort out the issue, kindly follow the steps below:

    Step 1. We need to login to safe mode

    On the login page of the PC:

    Press and hold the Shift key on the Keyboard, then click the Power icon on the screen then click restart

    Note: Make sure you press and hold the Shift key while doing the process to enter Windows Recovery.

    Once you are in Windows Recovery:

    Click Troubleshoot > Click Advanced Options > Click Startup Settings > Click Restart and follow the prompt to Enable Safe mode with Network.

    Once you have successfully login to Safemode, restart the PC normally and try to login again.

    Let me know how it goes and I hope that helps.

    Bernard

    The above did not work I still get “your credentials could not be verified” then I get “Something went wrong and your PIN isn't available (status: 0xc000006d, substatus: 0x0). Restart your device to see if that fixes the problem.

    Can someone help.

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  2. Anonymous
    2024-11-18T16:53:07+00:00

    Does the data on your laptop disappear?

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  3. Anonymous
    2024-11-09T15:52:16+00:00

    Thank you so much! It really helped I had to access a very important file

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  4. Anonymous
    2024-10-31T13:30:55+00:00

    For whatever it is worth, after all this time, I had the same issue.

    I was able to log in with a password but not a PIN.

    Check: Event viewer – Microsoft – Windows – HelloForBusiness – Operational and let us know the error code. For me, I had to access Edit group policy and change:

    Computer Configuration > Policies > Windows Settings > Security Settings > Public Key Policies > Certificate Services Client - Auto-Enrollment

    to ENABLE.

    Then I removed the PIN from Windows settings and added it again, and everything is working fine.

    I think this applies to Windows Pro or Enterprise.

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  5. Anonymous
    2024-10-26T09:50:42+00:00

    30 day security wait is not good customer service

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