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I restarted my computer and when i went to put in my pin i got the message “your credentials could not be verified”. I tried to click “I forgot my pin” but when it did I got “Something went wrong and your PIN isn't available (status: Oxc000006d, substatus:
Oxc0070070). Click to set up your PIN again.” and when I did that I get the message “The user profile service service failed the sign in. user profile cannot be loaded”. So I looked around and safe mode just wouldn’t work then i decided to reset my pc and keep all files. now when I hold shift and click the power button i only have the option to turn off my PC. I’m really frustrated and would just like to use my computer.
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I Really did try this my laptop is a pavilion I held the button on the side the power button for 4 seconds it didn't do anything and j don't understand which other power button u mean please help im freaking out everything I try to go to Windows recovery it ask for my Microsoft password and refuses when I type the correct one
Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.
I understand the issue you have, there is nothing to worry I am here to help, this error actually occurs when there is a corrupted system file on the PC, and for us to sort out the issue, kindly follow the steps below:
Step 1. We need to login to safe mode
On the login page of the PC:
Press and hold the Shift key on the Keyboard, then click the Power icon on the screen then click restart
Note: Make sure you press and hold the Shift key while doing the process to enter Windows Recovery.
Once you are in Windows Recovery:
Click Troubleshoot > Click Advanced Options > Click Startup Settings > Click Restart and follow the prompt to Enable Safe mode with Network.
Once you have successfully login to Safemode, restart the PC normally and try to login again.
Let me know how it goes and I hope that helps.
Bernard
This worked for me but getting to the safe mode was not easy. I had to trigger a recovery screen by holding down the power button multiple times. Eventually shift+restart put me into the safe mode options.
Considering how old this bug is, it's disgusting that it is still happening.
I tried this and got a message that Bitlocker won’t allow this.
