“Your credentials could not be verified” when entering PIN. Help!!

Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, this error actually occurs when there is a corrupted system file on the PC, and for us to sort out the issue, kindly follow the steps below:

Step 1. We need to login to safe mode

On the login page of the PC:

Press and hold the Shift key on the Keyboard, then click the Power icon on the screen then click restart

Note: Make sure you press and hold the Shift key while doing the process to enter Windows Recovery.

Once you are in Windows Recovery:

Click Troubleshoot > Click Advanced Options > Click Startup Settings > Click Restart and follow the prompt to Enable Safe mode with Network.

Once you have successfully login to Safemode, restart the PC normally and try to login again.

Let me know how it goes and I hope that helps.

Bernard

The above did not work I still get “your credentials could not be verified” then I get “Something went wrong and your PIN isn't available (status: 0xc000006d, substatus: 0x0). Restart your device to see if that fixes the problem.

Can someone help.

Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, this error actually occurs when there is a corrupted system file on the PC, and for us to sort out the issue, kindly follow the steps below:

Step 1. We need to login to safe mode

On the login page of the PC:

Press and hold the Shift key on the Keyboard, then click the Power icon on the screen then click restart

Note: Make sure you press and hold the Shift key while doing the process to enter Windows Recovery.

Once you are in Windows Recovery:

Click Troubleshoot > Click Advanced Options > Click Startup Settings > Click Restart and follow the prompt to Enable Safe mode with Network.

when I enter safe mode I put my pin in and it still says ”Your credentials could not be verified” I click “ok” and then it’s says “Something went wrong and your PIN isn’t available (status: 0xc000006d, substatus: 0x0). Restart your device to see if that fixes the problem.” So I restart led it a bunch of time but still, not working. Please help I want to use my PC

Hello,

I'm not sure if the OP is still having this issue or not. I was experiencing the same issue last night, and I was able to finally get logged in this morning with my original passkey, and the internet wasn't needed.

Here's what helped me in case anyone else might find it helpful:

1. On the Windows sign-in screen, press and hold the Shift key while you select Power > Restart​​​​​​​
2. Upon reboot, select Troubleshoot > Advanced options > Uninstall Updates
3. From here, select Uninstall latest quality update
4. After this is over, restart the PC normally, and sign in with passkey

This worked for me. If automatic updates aren't disabled,
the PC updates again, and the problem persists.

Hope this helps ~

Your credentials could not be verified.

I restarted my computer and when i went to put in my pin i got the message “your credentials could not be verified”. I tried to click “I forgot my pin” but when it did I got “Something went wrong and your PIN isn't available (status: Oxc000006d, substatus:

Oxc0070070). Click to set up your PIN again.” and when I did that I get the message “The user profile service service failed the sign in. user profile cannot be loaded”. So I looked around and safe mode just wouldn’t work then i decided to reset my pc and keep all files. now when I hold shift and click the power button i only have the option to turn off my PC. I’m really frustrated and would just like to use my computer.

Hi, thanks for replying, please try to restart the PC 3-5 times until it reaches the Windows Recovery mode.