Got hacked by a rambler.ru account

Hi Keiran,

I am Dave, I will help you with this.

Usually when a hacker changes the Email on a Microsoft Account, then that account cannot be recovered, it is lost and there is no method to recover the account.

If you have been luck enough to be able to recover your account, when the 2 day time period has lapsed, it would be best to ensure you have a very strong password on your account and enable 2 factor authentication on your account to ensure the hacker no longer can access your account.

Jo Leal wrote:

i got hacked and i need your help

1. If the hacker/hijacker has changed the email address by creating an alias then deleting your address, now a non-primary alias, you will not be able to recover this account.

Check for that by trying to sign-in with the original address https://outlook.live.com If you are told that the account doesn't exist, you're out of luck.

2. Relevant article #1

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 

3. Article #2

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42 

4. And... since people ask...

Microsoft Support contacted via phone or chat won't be able to help you with this.

In this article https://support.microsoft.com/en-us/account-billing/contacting-support-for-a-microsoft-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f 

is the warning that

"Important:****To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details."

Don