Got hacked by a rambler.ru account

Reported
Anonymous
2023-02-08T07:58:18+00:00

My microsoft account got hacked by a rambler.ru account and replaced my original email with theirs. that email address is [PII Removed] i requested a security info change from that email address back to my own but now my account is locked for two days and i'm not sure if requesting a security info change alone would be enough to keep the hacker from my account.

from my understanding too, I believe that they originally got to my microsoft account by hacking my email credentials.

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
DaveM121 930.8K Reputation points Independent Advisor
2023-02-08T08:33:39+00:00

Hi Keiran,

I am Dave, I will help you with this.

Usually when a hacker changes the Email on a Microsoft Account, then that account cannot be recovered, it is lost and there is no method to recover the account.

If you have been luck enough to be able to recover your account, when the 2 day time period has lapsed, it would be best to ensure you have a very strong password on your account and enable 2 factor authentication on your account to ensure the hacker no longer can access your account.

0 comments
Answer accepted by question author
Don Varnau 19,930 Reputation points Volunteer Moderator
2023-12-31T15:50:36+00:00

Jo Leal wrote:

i got hacked and i need your help

  1. If the hacker/hijacker has changed the email address by creating an alias then deleting your address, now a non-primary alias, you will not be able to recover this account.

Check for that by trying to sign-in with the original address https://outlook.live.com If you are told that the account doesn't exist, you're out of luck.

  1. Relevant article #1

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 

  1. Article #2

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42 

4. And... since people ask...

Microsoft Support contacted via phone or chat won't be able to help you with this.

In this article https://support.microsoft.com/en-us/account-billing/contacting-support-for-a-microsoft-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f 

is the warning that

"Important:****To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details."

Don

0 comments

148 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-12-12T19:05:15+00:00

    Hi Dave

    I had a good password and multifacotor authentication and notifications via a sistered registered email address and the email sent to the perpetrator by Microsoft contained a direct API bypass fir all if the security measures .

    And only because it was my main Microsoft account anit my email or Skype or Xbox did I lose everything.

    Kind regards

    The unwanted cystomer

    0 comments
  2. Anonymous
    2023-12-12T18:57:22+00:00

    Hi Kieran

    Can we please be quite clear. If you have a personal Microsoft 365 account that has been hacked , no-one gas been given permissions to send you avrset request. If you have any higher level if office 365 it takes about ten minutes and instructions on how to contact to get it done are in the Microsoft page.

    Even though this issue has been known for many years now nothing has been done to protect it reviver for the home user.

    Kind regards

    one who lost her entire family and legal history

    0 comments
  3. Anonymous
    2023-12-12T10:13:08+00:00

    Ayush soni2 wrote:

    my account is hacked by rumbler.ru

    Please read my post on the previous page of this thread, Page 11.

    Don

    0 comments