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My microsoft account got hacked by a rambler.ru account and replaced my original email with theirs. that email address is [PII Removed] i requested a security info change from that email address back to my own but now my account is locked for two days and i'm not sure if requesting a security info change alone would be enough to keep the hacker from my account.
from my understanding too, I believe that they originally got to my microsoft account by hacking my email credentials.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Keiran,
I am Dave, I will help you with this.
Usually when a hacker changes the Email on a Microsoft Account, then that account cannot be recovered, it is lost and there is no method to recover the account.
If you have been luck enough to be able to recover your account, when the 2 day time period has lapsed, it would be best to ensure you have a very strong password on your account and enable 2 factor authentication on your account to ensure the hacker no longer can access your account.
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Jo Leal wrote:
i got hacked and i need your help
Check for that by trying to sign-in with the original address https://outlook.live.com If you are told that the account doesn't exist, you're out of luck.
4. And... since people ask...
Microsoft Support contacted via phone or chat won't be able to help you with this.
In this article https://support.microsoft.com/en-us/account-billing/contacting-support-for-a-microsoft-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f
is the warning that
"Important:****To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details."
Don
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I am so sorry to hear this, I know, this has happened to me. They locked my account up as well to prevent any further acsesss.
I also had important things on there like family photos, tax docunments and even my work documents. Buisness became slow and all my purchurses I now with microsoft. No Refunds!
I hope get over it and move on with life.
God bless you.
The security of your account is ultimately your responsibility. Yes, Microsoft's support is slow and annoying. Yes, their security measures are nonexistent once an account has been taken over. But in the end its all about how you keep your own devices and accounts secure. If you lose access to your account then Microsoft has a responsibility to at least attempt to help you recover your account if you provide correct information that they need from you, but as the support summarised, they can't do anything once recovery information is replaced as it would go against their Terms of Service. Accept the situation, learn from your mistakes, and move on.
