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My microsoft account got hacked by a rambler.ru account and replaced my original email with theirs. that email address is [PII Removed] i requested a security info change from that email address back to my own but now my account is locked for two days and i'm not sure if requesting a security info change alone would be enough to keep the hacker from my account.
from my understanding too, I believe that they originally got to my microsoft account by hacking my email credentials.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Keiran,
I am Dave, I will help you with this.
Usually when a hacker changes the Email on a Microsoft Account, then that account cannot be recovered, it is lost and there is no method to recover the account.
If you have been luck enough to be able to recover your account, when the 2 day time period has lapsed, it would be best to ensure you have a very strong password on your account and enable 2 factor authentication on your account to ensure the hacker no longer can access your account.
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Jo Leal wrote:
i got hacked and i need your help
Check for that by trying to sign-in with the original address https://outlook.live.com If you are told that the account doesn't exist, you're out of luck.
4. And... since people ask...
Microsoft Support contacted via phone or chat won't be able to help you with this.
In this article https://support.microsoft.com/en-us/account-billing/contacting-support-for-a-microsoft-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f
is the warning that
"Important:****To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details."
Don
Hello a hacker got into my microsoft acc and changed the password and email and the email is this **** Email address is removed for privacy **** ive tried all the things to get my acc back but none of them work and get a timed out for 24 hours
When you try to sign-in to the account do you get a message like "account doesn't exist"?
Don
Hello a hacker got into my microsoft acc and changed the password and email and the email is this *******@rambler.ru* ive tried all the things to get my acc back but none of them work and get a timed out for 24 hours
hi sorry to bother you the same has happened to me, is there any way to get my account back. xbox support verified my but haven’t done anything
Hi, They will contact you just to check if you have contacted the correct Xbox customer service, If your case is getting delayed talk to Microsoft Product Customer Service of your region they will guide you on how to raise it.
