Got hacked by a rambler.ru account

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Anonymous
2023-02-08T07:58:18+00:00

My microsoft account got hacked by a rambler.ru account and replaced my original email with theirs. that email address is [PII Removed] i requested a security info change from that email address back to my own but now my account is locked for two days and i'm not sure if requesting a security info change alone would be enough to keep the hacker from my account.

from my understanding too, I believe that they originally got to my microsoft account by hacking my email credentials.

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
DaveM121 930.8K Reputation points Independent Advisor
2023-02-08T08:33:39+00:00

Hi Keiran,

I am Dave, I will help you with this.

Usually when a hacker changes the Email on a Microsoft Account, then that account cannot be recovered, it is lost and there is no method to recover the account.

If you have been luck enough to be able to recover your account, when the 2 day time period has lapsed, it would be best to ensure you have a very strong password on your account and enable 2 factor authentication on your account to ensure the hacker no longer can access your account.

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Answer accepted by question author
Don Varnau 19,930 Reputation points Volunteer Moderator
2023-12-31T15:50:36+00:00

Jo Leal wrote:

i got hacked and i need your help

  1. If the hacker/hijacker has changed the email address by creating an alias then deleting your address, now a non-primary alias, you will not be able to recover this account.

Check for that by trying to sign-in with the original address https://outlook.live.com If you are told that the account doesn't exist, you're out of luck.

  1. Relevant article #1

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 

  1. Article #2

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42 

4. And... since people ask...

Microsoft Support contacted via phone or chat won't be able to help you with this.

In this article https://support.microsoft.com/en-us/account-billing/contacting-support-for-a-microsoft-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f 

is the warning that

"Important:****To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details."

Don

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  1. Anonymous
    2023-11-05T00:59:57+00:00

    Hi Don

    I can't login to my windows account on my laptop.

    I can't login to my main authenticator account.

    I can't login to my main Microsoft account.

    I can't login to my office365 and subsequently my one drive backups.

    This means also now that some sites are trying to revoke my history, especially ancestry sites as my DNA is uploaded and I turned in two factor authentication.

    None of them no longer exist. I can still see everything but not login.

    I have also now found an email sent to the new email address at 9 seconds past midnight on the day the email address for notifications was changed. It is from Microsoft and sends an API link to him with no reference or warning to that email or my back up Microsoft account.

    I continually pass the account recovery questionnaires but get no codes as there is nothing on the list of retrievable to match my circumstances.

    It has now been 7 months if being told I don't understand and told repeatedly to fill in the same automated process that I have already analysed and repeatedly highlighted why it is not fit for my particular scenario.

    And still I am ignored.

    Over 30 years with Microsoft obviously means nothing is the message I am getting back right now.

    I may be patient, and pilute, and understanding. Please do not think it is because I do not understand, actually it is because support at Microsoft do not understand and I do not blame undertrained staff for following procedure.

    Please also understand that I will not give up and I understand my rights and service expectations and will keep pursuing such until I am heard and something is done. Ideally a positive response from within Microsoft Corporation .

    Regards

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  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2023-11-04T17:53:37+00:00

    M155 5Auc13 wrote:

    Hi. My account has been hacked and I don't know what to do

    How to recover a hacked or compromised Microsoft account

    https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 

    Don

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  3. Anonymous
    2023-11-04T15:16:24+00:00

    Hi. My account has been hacked and I don't know what to do

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