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My microsoft account got hacked by a rambler.ru account and replaced my original email with theirs. that email address is [PII Removed] i requested a security info change from that email address back to my own but now my account is locked for two days and i'm not sure if requesting a security info change alone would be enough to keep the hacker from my account.
from my understanding too, I believe that they originally got to my microsoft account by hacking my email credentials.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Keiran,
I am Dave, I will help you with this.
Usually when a hacker changes the Email on a Microsoft Account, then that account cannot be recovered, it is lost and there is no method to recover the account.
If you have been luck enough to be able to recover your account, when the 2 day time period has lapsed, it would be best to ensure you have a very strong password on your account and enable 2 factor authentication on your account to ensure the hacker no longer can access your account.
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Jo Leal wrote:
i got hacked and i need your help
Check for that by trying to sign-in with the original address https://outlook.live.com If you are told that the account doesn't exist, you're out of luck.
4. And... since people ask...
Microsoft Support contacted via phone or chat won't be able to help you with this.
In this article https://support.microsoft.com/en-us/account-billing/contacting-support-for-a-microsoft-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f
is the warning that
"Important:****To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details."
Don
Hi Keiran,
I am Dave, I will help you with this.
Usually when a hacker changes the Email on a Microsoft Account, then that account cannot be recovered, it is lost and there is no method to recover the account.
If you have been luck enough to be able to recover your account, when the 2 day time period has lapsed, it would be best to ensure you have a very strong password on your account and enable 2 factor authentication on your account to ensure the hacker no longer can access your account.
Someone hacked my account long time ago. I recovered my gmail from hacker but the hacker changed my supercell id to his id as like his id (******@rambier.ru) my account was conected to my other phon but now im not abale to change my supercell accounts plz help me out
Fox Fire2 wrote:
that just happened to me too do you know how to fix it
Please see my post on this page, the post that starts with
1. If the hacker/hijacker has changed the email address by creating an alias then deleting your address, now a non-primary alias, you will not be able to recover this account.
Don
that just happened to me too do you know how to fix it
