Got hacked by a rambler.ru account

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Anonymous
2023-02-08T07:58:18+00:00

My microsoft account got hacked by a rambler.ru account and replaced my original email with theirs. that email address is [PII Removed] i requested a security info change from that email address back to my own but now my account is locked for two days and i'm not sure if requesting a security info change alone would be enough to keep the hacker from my account.

from my understanding too, I believe that they originally got to my microsoft account by hacking my email credentials.

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
DaveM121 930.8K Reputation points Independent Advisor
2023-02-08T08:33:39+00:00

Hi Keiran,

I am Dave, I will help you with this.

Usually when a hacker changes the Email on a Microsoft Account, then that account cannot be recovered, it is lost and there is no method to recover the account.

If you have been luck enough to be able to recover your account, when the 2 day time period has lapsed, it would be best to ensure you have a very strong password on your account and enable 2 factor authentication on your account to ensure the hacker no longer can access your account.

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Answer accepted by question author
Don Varnau 19,930 Reputation points Volunteer Moderator
2023-12-31T15:50:36+00:00

Jo Leal wrote:

i got hacked and i need your help

  1. If the hacker/hijacker has changed the email address by creating an alias then deleting your address, now a non-primary alias, you will not be able to recover this account.

Check for that by trying to sign-in with the original address https://outlook.live.com If you are told that the account doesn't exist, you're out of luck.

  1. Relevant article #1

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 

  1. Article #2

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42 

4. And... since people ask...

Microsoft Support contacted via phone or chat won't be able to help you with this.

In this article https://support.microsoft.com/en-us/account-billing/contacting-support-for-a-microsoft-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f 

is the warning that

"Important:****To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details."

Don

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  1. Neil D 34,285 Reputation points Volunteer Moderator
    2023-12-16T19:47:47+00:00

    Again, contact support.

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  2. Anonymous
    2023-12-16T19:41:09+00:00

    ok then they just give my money back

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  3. Neil D 34,285 Reputation points Volunteer Moderator
    2023-12-16T19:35:01+00:00

    Quinn .1,

    Users here are not Microsoft and cannot access account details of others users.

    If you have tried all other methods of regaining control of you account

    How to recover a hacked or compromised Microsoft account - Microsoft Support

    then my only suggestion is to use the Get Help app in Windows 10 and enter Chat with an agent and Contact Support should appear at the bottom of the window.

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