Screen stuck on "Updates are underway. Please keep your computer on."

Reported
Anonymous
2023-03-23T00:54:46+00:00

I really need to fix this problem. I tried using the troubleshooter before restarting but that was stuck too. It said I had to reboot first. How can I fix this issue without destroying or corrupting any important Windows components?

Windows for home | Windows 11 | Windows update

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Answer accepted by question author
Anonymous
2023-03-23T01:36:00+00:00

Good day! I'm Raniel. I understand your frustration regarding this issue and I'll do my best to help.

If it is still stuck on that screen, perform a hard shutdown (press and hold the power button for 5-10 seconds until it turns off), disconnect your peripherals, unplug/replug your power cable and turn it back on and see if the updates will install or rollback.

Kindly perform a reset of your windows update components using this reset script (ensure that you are running the command prompt as an administrator). Please refer to this article: https://www.elevenforum.com/t/reset-windows-upd...

Once done, reboot the machine and reinstall the updates.

I also suggest that you refer to the steps on these articles to further troubleshoot the issue:

https://support.microsoft.com/windows/troublesh...

https://support.microsoft.com/windows/get-help-...

I hope this helps. Good luck!

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41 additional answers

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  1. Anonymous
    2023-10-29T13:36:08+00:00

    Just had this problem. I restarted my PC and the update went through the second time. My PC is a little laggy though

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  2. Anonymous
    2023-11-10T04:47:53+00:00

    Same issue here, just bought an msi titan gt77 13vi and I have had lagging issues with it and problems with windows 11 that required me to factory reset it 3 times in the past month and it still seems to not be fixable, I am quite certain is due to windows 11, is there anyway to install windows 10 instead?

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  3. Anonymous
    2023-11-28T22:11:20+00:00

    huh

    dont get it at all

    i cant read

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  4. Anonymous
    2023-12-08T21:20:29+00:00

    My shutdown button flickers the screen black for a second and then goes back to the "updates are underway" screen. I've tried hot keys for shutting down but nothing works. Please help.

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