How to resolve Win 11 won't completely shut down and won't restart?

Anonymous

After applying the most recent cumulative update to my Win 11 PC, it will no longer completely shut down and will not restart. It closes all apps and video but the lights and fan continue to run and it won't power off. I have to shut down using the power button. I ran "sfc/scannow" which repaired corrupted files but didn't resolve this issue. What should I do to troubleshoot this and get it corrected?

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Anonymous

2024-06-14T09:51:17+00:00

I have the same problem apart from the fact that even holding on button doesn't work
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Anonymous

2024-06-14T10:55:14+00:00

Sorry to hear that. I suggest you put that question to Microsoft support. If the power button is not causing Windows 11 to shut down it is possible you may need to re-install.

Check your Windows updates first in case you have missed one that may have a bug fix for your problem.

I solved my problem by tweaking the power settings in the BIOS on the motherboard.

Good luck.
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Anonymous

2024-06-14T14:02:06+00:00

Hi. I believe I did a Windows 11 update that cured the issue of my Asus Prime 550 plus PC Build. It shuts down without an issue at the desktop. Thankfully I didn't need to reinstall because I got the free upgrade from Windows 10 Pro.
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Anonymous

2024-06-22T05:48:15+00:00

This worked perfectly for me, thanks so much, I really appreciate
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Anonymous

2024-06-25T12:51:59+00:00

Thanks Robert, it worked for me!!
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