How to resolve Win 11 won't completely shut down and won't restart?

Anonymous
2023-03-17T18:22:01+00:00

After applying the most recent cumulative update to my Win 11 PC, it will no longer completely shut down and will not restart. It closes all apps and video but the lights and fan continue to run and it won't power off. I have to shut down using the power button. I ran "sfc/scannow" which repaired corrupted files but didn't resolve this issue. What should I do to troubleshoot this and get it corrected?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-04-12T06:34:19+00:00

    You can use Shift+Shut down or disable fast startup.

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  2. Anonymous
    2024-04-21T22:23:14+00:00

    I am having the same problem. It doesn't happen everytime I shut down or sleep though. It just randomly happens where I have to use the power button or reset switch to restart. All my sleep and power settings are correct. I can't for the life of me figure out whats going on. My last resort is to reinstall windows.

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  3. Anonymous
    2024-04-24T20:50:53+00:00

    Hi Cindy,

    Unfortunately, your suggestion doesn't help. Simply put, I cannot turn off the computer with the on/off button. Once, I could not start the machine even after replugging it. I've got various suggestions, mostly about updating the BIOS. However, I suspect the problem has nothing to do with the BIOS version because it has shown up after one of the frequent Windows updates.

    All the best,

    Nenad

    Hi Wyatt,

    My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you find a solution to this problem.

    Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

    Try holding down the on/off button for 30 seconds and let me know if the computer shuts off.

    Best Wishes,

    Cindy

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  4. Anonymous
    2024-05-04T10:05:55+00:00

    After an extensive search and many non-working solutions...

    I've had the same problem for months. Have to hold down the power button to make the computer shutdown on its own.

    The fix is a surprising one...

    Device Manager -> Universal Serial Bus Controllers

    Go down the list and any of them that has a "Power Management" tab, uncheck "Allow the computer to turn off this device to save power".

    At least this worked for me. Apparently its the USB controllers preventing the proper shutdown for some reason.

    I have had an issue with Windows 11 intermittently getting stuck on the shut down screen. I've also had an intermittent problem where hot plugged USB devices are not recognised until I reboot. Reading your post, it seems that these two issues may be linked. I have gone into device manager and unchecked the option to allow the computer to turn off the device. Haven't had the problem since, early days, but this is the most encouraging advice I have found so far.

    Many thanks!

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  5. Anonymous
    2024-05-04T17:59:59+00:00

    If you by any chance have an MSI motherboard like me, and you have "Resume by USB device" Enabled in your BIOS
    (which you should, if you want to be able to wake up from sleep state with your mouse/keyboard) it enables usb to wake up the system from s3, s4 and s5 sleep states.

    This means, you will power up your pc again with mouse/keyboard movement from shutdown states as well.

    So this has nothing to do with Windows.
    The fix is to go in your bios:
    SETTINGS \ Advanced \ Power Management Setup \ ErP Ready" = "Enabled"
    (keep "Resume by USB device" Enabled as well)
    After that, you will be able to wake up from sleep state in W11, and wont wake up the pc after shutdown
    ![Image](https://learn-attachment.microsoft.com/api/attachments/4813b4c3-e156-4afc-9849-1f32e6237c97?platform=QnA

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