How to resolve Win 11 won't completely shut down and won't restart?

Anonymous
2023-03-17T18:22:01+00:00

After applying the most recent cumulative update to my Win 11 PC, it will no longer completely shut down and will not restart. It closes all apps and video but the lights and fan continue to run and it won't power off. I have to shut down using the power button. I ran "sfc/scannow" which repaired corrupted files but didn't resolve this issue. What should I do to troubleshoot this and get it corrected?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-03-18T17:50:36+00:00

    YES! It was driving me crazy - this fixed it. Thank you!

    worked for me also, just uncheck allow the computer to turn off this device to save power"

    thank you

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  2. Anonymous
    2024-03-21T16:54:12+00:00

    Same thing happens to me after the last update, my Windowss 11 won't shutdown. FYI, my external USB drive is always inserted on my USB 3.0 port and that shutdown problem only occurs after my last windows update. In my case, I simply "unplugged my external USB drive" and it fix the problem.

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  3. Anonymous
    2024-03-25T10:28:10+00:00

    it did shut down but on switching back on did the same

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  4. Anonymous
    2024-03-26T17:02:42+00:00

    my off Butten wont work can u help and i dont have a way to fix it

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  5. Anonymous
    2024-03-27T17:52:09+00:00

    This solution is working for me.

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