How to resolve Win 11 won't completely shut down and won't restart?

Anonymous
2023-03-17T18:22:01+00:00

After applying the most recent cumulative update to my Win 11 PC, it will no longer completely shut down and will not restart. It closes all apps and video but the lights and fan continue to run and it won't power off. I have to shut down using the power button. I ran "sfc/scannow" which repaired corrupted files but didn't resolve this issue. What should I do to troubleshoot this and get it corrected?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-10-04T23:08:28+00:00

    Thank you SO MUCH for this! Out of about a million solutions I tried, this was the one that fixed it for me.

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  2. Anonymous
    2023-10-13T13:13:38+00:00

    i have no idea why, but this worked. thank you!

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    4 people found this answer helpful.
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  3. Anonymous
    2023-11-28T12:25:07+00:00

    Hi people.

    For me the .NET Framework 3.5 put my laptop into the not turning off or restarting state. As I read the faulty install preventing the Windows to do a complete restart cycle.

    This happened when I intalled GTA5 and the Rockstar games launcher automatically installed the .NET FM 3.5.

    It was difficult to find out why the thing is happening. Because I had GTA5 installed before and did not have any issues before.

    I used the System Restore Function to roll back my windows install.

    Because uninstalling the .NET 3.5 did not solve the issue. (removing from the Windows Features)

    Whenever I downloaded the 3.5Mb web installer and when I downloaded the 230Mb full intaller and installed the .Net Framework. I just got to the same issue.

    I solved it by installing the .NET framework throught the Windows Features option.

    I hope I could help someone out.

    I tried the sfc /scannow (no errors) and the DISM as well, freezing at 63.5%.

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  5. Anonymous
    2023-12-22T11:23:48+00:00

    This is mostly caused by the system not going into hibernation correctly, thus leaving the only option to hard power down using hold the power button until it turns off. You will also get a startup error the next time you turn on and the option to restart which will start the system as normal.

    The option of disabling the power management on the Universal Serial Bus Controllers will work most of the time, but if you stop the system from hibernation it should solve the problem all the time.

    MS introduced fast start which creates a file that is use to speed up the booting of your computer, put you back to your last state, this file is cleared if you restart the computer.

    The error here is writing that file on shutdown.

    If you edit the registry and turn off hibernation the system should work as expected with shutdown.

    Run regedit with elevated permissions

    go to

    Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power

    and change the value HibernateEnabledDefault to 0

    restart the machine and then shutdown should work.

    Downside is your computer might take a little longer to boot.

    Upside, shutdown works and you always get a clean boot.

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    40+ people found this answer helpful.
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