How to resolve Win 11 won't completely shut down and won't restart?

Anonymous
2023-03-17T18:22:01+00:00

After applying the most recent cumulative update to my Win 11 PC, it will no longer completely shut down and will not restart. It closes all apps and video but the lights and fan continue to run and it won't power off. I have to shut down using the power button. I ran "sfc/scannow" which repaired corrupted files but didn't resolve this issue. What should I do to troubleshoot this and get it corrected?

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

82 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-07-06T12:08:25+00:00

    there are no curently power available

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-08-15T13:42:54+00:00

    @RoberWarehall, thank you so much. I have been dealing with this for months. I was hoping finally upgrading to Windows 11 would fix it, but then realized that I couldn't "reboot" to finish the Windows 11 install because it wouldn't reboot. And a full shut down wouldn't go to the upgrade, only a reboot. So thank you so much for posting your solution.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-09-14T16:34:05+00:00

    Than you, aqadsam.

    This was the only solution that has corrected the problem. After working through all of Cindy's, and Robert's (which should be done anyway) I edited the hibernate as you listed and problem is fixed. Computer shuts down normally now.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-09-25T06:06:34+00:00

    After an extensive search and many non-working solutions...

    I've had the same problem for months. Have to hold down the power button to make the computer shutdown on its own.

    The fix is a surprising one...

    Device Manager -> Universal Serial Bus Controllers

    Go down the list and any of them that has a "Power Management" tab, uncheck "Allow the computer to turn off this device to save power".

    At least this worked for me. Apparently its the USB controllers preventing the proper shutdown for some reason.

    Thanks Robert! It worked for me like a charm after trying every method here! The problem started with the most recent update from Windows. Didn't have this problem before.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-10-10T06:16:19+00:00

    Thanks for this! Finally, after trying so many things, this worked!

    Was this answer helpful?

    0 comments