How to resolve Win 11 won't completely shut down and won't restart?

Anonymous
2023-03-17T18:22:01+00:00

After applying the most recent cumulative update to my Win 11 PC, it will no longer completely shut down and will not restart. It closes all apps and video but the lights and fan continue to run and it won't power off. I have to shut down using the power button. I ran "sfc/scannow" which repaired corrupted files but didn't resolve this issue. What should I do to troubleshoot this and get it corrected?

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

82 answers

Sort by: Newest
  1. Anonymous
    2025-04-17T22:45:54+00:00

    Dude I HAVE TO thanks you !

    18 april 2025 still works perfectly.

    Days of search for this solution.

    Love U

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2025-04-11T00:50:08+00:00

    win 11 will not restart

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2025-03-29T17:15:32+00:00

    I just booted again. it came back on. Thanx for getting me started.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2025-03-29T17:13:21+00:00

    It did

    I held the power button down for 30 seconds. It did not boot up.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2025-03-29T17:10:30+00:00

    It did

    Was this answer helpful?

    0 comments No comments