How to resolve Win 11 won't completely shut down and won't restart?

Anonymous
2023-03-17T18:22:01+00:00

After applying the most recent cumulative update to my Win 11 PC, it will no longer completely shut down and will not restart. It closes all apps and video but the lights and fan continue to run and it won't power off. I have to shut down using the power button. I ran "sfc/scannow" which repaired corrupted files but didn't resolve this issue. What should I do to troubleshoot this and get it corrected?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-03-18T14:40:13+00:00

    Hi Wyatt,

    My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you find a solution to this problem.

    Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

    Try holding down the on/off button for 30 seconds and let me know if the computer shuts off.

    Best Wishes,

    Cindy

    Yes, as stated in my original post, i must use the power button to get the machine to completely power off. There appears to be some issue with a setting that prevents a complete shutdown, apparently as a result of the last cumulative Windows 11 update. It closes apps, closed video but lights and fan continue to run until I use the power button to completely shut it down. As a result of this issue, it won't perform a restart - I have to manually shut down using the power button and then start again using the power button.

    Any thoughts out there from you learned Windows practitioners as to what happened and how to fix this?

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  2. Anonymous
    2023-03-17T19:08:47+00:00

    Hi Wyatt,

    My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you find a solution to this problem.

    Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

    Try holding down the on/off button for 30 seconds and let me know if the computer shuts off.

    Best Wishes,

    Cindy

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    20+ people found this answer helpful.
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