Why is Microsoft Solitaire and Casual Games not opening up the last few days. I even reset, uninstalled, and reinstalled. Still will not open.

Anonymous
2023-03-27T16:19:05+00:00

I am unable to open Microsoft Solitaire and Casual Games the last few days. First it was telling me there was no internet connection when there was. Then it just stopped opening up.

I first did and trouble shoot and fix on Microsoft Store.

I ended up having to Reset the Microsoft Solitaire and Casual Games - losing all my years of scores and challenges.

Still not working.

Day 4. Gave up and Uninstalled Microsoft Solitaire and Casual Games and Reinstalled. Still not working.

I pay for a premium subscription for a game I cannot even play.

Any ideas what is wrong?

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

114 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. TekkieBoy 12,556 Reputation points Volunteer Moderator
    2023-08-14T11:18:02+00:00

    In the german community, Karl-HeinzFenske found a workaround to start the game:

    https://answers.microsoft.com//message/2b6a9912-731a-4961-9966-44ef7d418fa5?threadID=6694962d-ad07-41c3-8bc3-9e8e41dea364

    Quote Translate:

    "In the Microsoft Store I have another game (Mahjong) that I opened in the store there.

    X-Box showed me logged in and I was able to play mahjong.

    From there you can select Solitaire.

    I did that and solitaire opened up and is playable for me. I logged out, restarted the computer, selected Solitaire normally.

    That worked, so I tried logging in, it worked and now the game is running again."

    Others then tried the Mahjong trick and it worked.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  2. John Jefferson Doyon 87,500 Reputation points Independent Advisor
    2023-03-27T16:56:20+00:00

    Hi there, I'm John D, and I am an independent advisor.

    I'm sorry to hear that you've been experiencing issues with Microsoft Solitaire and Casual Games on Windows 10. It can be frustrating when something we rely on suddenly stops working.

    Based on what you've shared, it seems like you've already tried troubleshooting steps like resetting and reinstalling the games, but unfortunately, they still won't open. Losing all your scores and challenges must have been disappointing.

    Have you checked to make sure that Windows 10 is up to date with the latest software updates? Sometimes, issues with apps can be caused by outdated software. Additionally, you may want to try disabling any antivirus or firewall software temporarily to see if that is causing any conflicts with the games.

    I hope these suggestions help to resolve the issue so that you can start enjoying the games again. Please let me know if there is anything else I can do to assist you.

    Best regards,

    John D.

    Independent Advisor

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  3. Anonymous
    2023-03-28T22:54:50+00:00

    Still not able to open Solitaire and Casual Games. Internet is connected. Firewall is not blocking this app,

    Thanks for your interest, Any other ideas? Also, Windows 10 is up-to-date.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  4. Anonymous
    2023-08-10T22:50:29+00:00

    By hang ups do you mean that thing going round and round trying to start up if so that is how mine has been all week. I have done everything as you did and still no joy. I wonder if i will get my money back, Ha Ha.

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-07-22T17:00:36+00:00

    Same problem here, last few days it has randomly stopped loading. I have windows 11. Tried all the "fixes" and nothing seems to work... very odd.

    Was this answer helpful?

    8 people found this answer helpful.
    0 comments