Kernel Power 41 code 63, help please.

In the opening post it displayed:

computer freezes tightly

reinstalled Windows

corrupted files were found

Were the corrupted files found before or after the reinstallation of Window?

How was windows reinstalled?

a) factory reset

b) reset save files

c) reset remove files

d) custom install

e) clean install

f) other

Play the computer games and attempt to create freezing problems.

Run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

Hi,

My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

The error you are receiving indicates the computer is shutting down unexpectedly. There could be a problem with the hardware.

Please send over a copy of the minidump. This is helpful many times in finding out what is causing the computer to crash.

Please go to your computer to find the minidump at this location. C:\Windows\Minidump

I have enclosed the directions below on how to send the minidump to me. You will need to save it first to the desktop.

https://answers.microsoft.com/en-us/windows/for...

Please let me know if you have any questions.

Best Wishes,

Cindy

Hi,

My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

The error you are receiving indicates the computer is shutting down unexpectedly. There could be a problem with the hardware.

Please send over a copy of the minidump. This is helpful many times in finding out what is causing the computer to crash.

Please go to your computer to find the minidump at this location. C:\Windows\Minidump

I have enclosed the directions below on how to send the minidump to me. You will need to save it first to the desktop.
https://answers.microsoft.com/en-us/windows/for...

Please let me know if you have any questions.

Best Wishes,

Cindy

https://1drv.ms/u/s!Aoewr3a-xx3Rg1ZEovxow1jz40Qu?e=YAm4JN

>>>Were the corrupted files found before or after the reinstallation of Window?

After reinstallation.

>>>
How was windows reinstalled?

a) factory reset

b) reset save files

c) reset remove files

d) custom install

e) clean install

f) other

Through a factory reset, without deleting files from the hard disk. (Windows is installed on m2 ssd)

Hi White,

The minidumps indicate you are having a problem with your Intel Processor. I have attached a link below to an Intel Diagnostic tool. Please run the tool as it can give you information on what you need to do to fix this problem.

https://www.intel.com/content/www/us/en/downloa...

Please let me know if you have any questions.

Best Wishes,

Cindy

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.